Fraud Analytics & Operations Director

FinAccel; Jakarta Pusat; On-site; IDR 800,000,000 - 1,500,000,000; Full time

Job summary

FinAccel is seeking an AVP, Fraud Analytics & Operations to lead the global fraud risk management function across products, channels, and end-user lifecycle.

You will own prevention, detection, investigation, monitoring, and controls, reporting to the SVP of Risk Management, and managing both Fraud Analytics and Fraud Operations teams with strong collaboration across Risk, Product, Data Science, Engineering, and Compliance.

Qualifications

• Minimum 10 years of experience in fraud risk and credit risk within fintech/digital platforms.
• Proven experience managing fraud analytics and fraud operations teams.
• Strong understanding of fraud analytics, rules, dashboards, and detection models.
• Experience balancing fraud prevention with growth, customer experience, and regulatory expectations.
• Excellent leadership, coaching, and cross-functional collaboration skills.

Responsibilities

• Develop and own fraud risk management strategy, framework, and roadmap across products, channels, and end-user lifecycle.
• Lead the fraud function (Analytics and Operations) to align prevention, detection, investigation, and remediation.
• Define governance, operating model, escalation, and performance standards for the fraud function.
• Oversee fraud prevention, detection initiatives, including rules, monitoring, models, and controls.
• Translate emerging fraud trends into effective risk mitigation strategies.
• Oversee incident management, root-cause analysis, impact assessment, and corrective actions.
• Monitor fraud performance, loss, detection rate, and investigation quality.
• Ensure teams maintain monitoring, reporting, investigation quality, and timely actions.
• Support Risk Director with appetite, KPIs, reporting, and regulatory matters.
• Identify gaps in governance, data, tools, and processes; drive long-term improvements.
• Build leadership bench strength and accountability across Fraud Analytics and Fraud Operations.
• Promote a strong anti-fraud culture across the organization.

Skills

Fraud risk management

Leadership

Stakeholder management

English proficiency

Job description

FinAccel is seeking an AVP, Fraud Analytics & Operations to lead the global fraud risk management function across products, channels, and end-user lifecycle.

You will own prevention, detection, investigation, monitoring, and controls, reporting to the SVP of Risk Management, and managing both Fraud Analytics and Fraud Operations teams with strong collaboration across Risk, Product, Data Science, Engineering, and Compliance.