Forward Deployed Engineer

HiLoker; Jakarta Pusat; Hybrid; IDR 400,000,000 - 560,000,000; Full time

Benefits offered by this job

WFH

Job summary

HiLoker membuka peluang untuk menjadi Astronaut—pemimpin teknis backend yang bertanggung jawab atas delivery AIRO, dari desain hingga produksi, serta mengoptimalkan pengalaman pelanggan di seluruh alur produk.

Posisi ini menuntut kemampuan menguasai arsitektur terdistribusi, RESTful APIs, dan implementasi model AI dalam workflow nyata, dengan fokus pada kualitas, skalabilitas, dan efisiensi biaya. Lokasi kerja remote dengan peluang kolaborasi lintas tim.

Qualifications

• 5+ tahun pengalaman Backend Engineering atau Software Engineering dengan kepemilikan sistem produksi tingkat senior.
• Menguasai minimal satu bahasa backend seperti Go, Java, Kotlin, Python, atau JavaScript/TypeScript dengan Node.js.
• Mengerti RESTful APIs, microservices, basis data, sistem terdistribusi, dan desain arsitektur backend skalabel.
• Prinsip rekayasa perangkat lunak, clean code, testing, version control, dan CI/CD.

Responsibilities

• Mimpin delivery engineering AIRO; merancang, membangun, merilis, dan mengoperasikan kemampuan AI untuk produk.
• Menyelidiki masalah dengan memahami journey pelanggan melalui feedback dan data penggunaan.
• Menetapkan nilai sebelum membangun dengan baseline, pemangku kepentingan, dan kriteria sukses.

Skills

Backend engineering

RESTful APIs

Distributed systems

LLM-powered workflows

Cross-functional collaboration

Education

S1 (Sarjana)

Tools

Node.js

CI/CD

Job description

DESKRIPSI PEKERJAAN

As our Astronaut, your missions are:

• Own AIRO engineering delivery. Design, build, release, and operate customer-facing AI capabilities across product discovery, supported cart and payment journeys, platform assistance, and post-purchase support, in partnership with the relevant service owners.
• Discover and validate problems. Understand customer journeys through feedback, usage data, and execution traces; embed with business users to observe workflows and investigate bottlenecks, errors, repetitive tasks, and knowledge gaps.
• Define value before building. Establish baselines, identify accountable stakeholders, prioritize opportunities, and agree on success measures, acceptance criteria, and experiment stop conditions.
• Choose practical solutions. Compare process changes, existing tools, system integrations, custom software, data solutions, and AI against expected value, delivery effort, operating cost, and risk.
• Build and deliver end to end. Write, review, test, and deploy production software across APIs, integrations, data flows, automation, and user interfaces as needed. Iterate through small releases and direct user feedback.
• Apply AI to real workflows. Integrate approved models and shared AI capabilities; implement retrieval, tool use, structured outputs, and agent workflows where justified by the problem.
• Evaluate quality and reliability. Define representative customer-journey and workflow evaluations, investigate failure modes, and implement appropriate access controls, confirmation, human escalation, fallback, and recovery behavior. Validate conversation context, factual grounding, and the correctness of actions across retries and partial failures.
• Drive adoption and improve experience. Work with Product and Design on customer usability and task completion. For internal workflows, co-design with users, demonstrate progress, train users, and address adoption barriers.
• Own production operation. Coordinate releases, monitor reliability, latency, AI quality, and cost, troubleshoot incidents, and continuously improve AIRO and assigned solutions. Establish ongoing ownership explicitly and transfer support only through an accepted handover.
• Prove business impact. Compare results with the agreed baseline and recommend whether to scale, improve, transfer, or stop an initiative.
• Make learning reusable. Document decisions, runbooks, integrations, and delivery patterns; share platform needs and reusable improvements with the relevant engineering owners.

KUALIFIKASI MINIMUM

In order to launch the missions successfully, you need to have:

• 5+ years of experience in Backend Engineering or Software Engineering, with demonstrated senior-level ownership of production-grade systems. Prior experience in an FDE role is not required.
• Strong proficiency in at least one backend programming language such as Go, Java, Kotlin, Python, or JavaScript/TypeScript with Node.js, with the ability to adapt to the team’s stack.
• Strong understanding of RESTful APIs, microservices, databases, distributed systems, and system design, including experience designing and developing scalable, highly available backend services.
• Solid understanding of software engineering principles, clean code, testing, version control, and CI/CD practices.
• Experience working with cloud infrastructure and modern engineering tools and processes.
• Strong debugging and problem-solving skills in production environments, including monitoring, incident resolution, and continuous improvement of performance and reliability.
• Demonstrated ability to independently own a product capability or solution from problem discovery and technical design through implementation, deployment, and ongoing production improvement.
• Hands-on experience building and evaluating LLM-powered applications or workflows, with an understanding of model limitations, failure handling, and quality, latency, and cost trade-offs. No fixed number of years in AI or FDE roles is required.
• Ability to translate customer needs into reliable product experiences and assess usability, task completion, correctness, and performance, supporting ownership of AIRO, Astro’s customer-facing AI.
• Ability to work directly with business users, identify root causes, clarify ambiguous requirements, and choose practical solutions across process improvement, software, data, and AI.
• Strong cross-functional communication with Product, QA, Frontend, Data, and business stakeholders, including the ability to explain technical trade-offs, constructively challenge assumptions, and align priorities and scope.
• Ability to work effectively in a fast-paced environment with evolving requirements and tight delivery timelines, prioritizing work and making sound trade-offs between speed, quality, and scope.
• Ability to define success criteria and use data and feedback to evaluate customer outcomes, adoption, and business impact.
• Sound judgment about security, access permissions, sensitive data, and the consequences of automated actions.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: IT and Software
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: Remote
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: West Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: E-Commerce
• *SITUS PERUSAHAAN**: http://www.astronauts.id

FASILITAS & BENEFIT

Fasilitas: wfh

TENTANG PERUSAHAAN

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced. Interested in working for a company that pushes the boundaries and strives to be the best?