FM & GA Coordinator

Siloam Hospitals Group (Tbk); Lubuk Linggau Ilir; On-site; IDR 1,800,000,000 - 2,800,000,000; Full time

Job summary

Siloam Hospitals Group (Tbk) is seeking a facilities management professional to plan and oversee FM & GA operations across its hospital network. The role emphasizes maintenance planning, risk management, and ensuring regulatory compliance while leading a team of technicians and staff.

You will coordinate with external vendors, tenants, and government agencies, manage budgets, and drive service improvements to raise patient satisfaction with facility services.

Qualifications

• Bachelor degree in facilities management, business administration, management, or related major.
• Understanding of facilities management principles including maintenance, space planning, and regulatory compliance.
• Familiarity with facilities management software and MS Office (Excel and Word).
• Strong verbal and written communication with staff, contractors, and external stakeholders.
• Ability to address and resolve facility-related issues and administrative challenges effectively.

Responsibilities

• Plan and monitor the implementation of FM & GA service strategies and initiatives in achieving hospital performance targets related to risk management and ensuring service quality in accordance with applicable standards, provisions and laws/regulations.
• Provide leadership and guidance in directing and developing a team of technicians and GA staff to ensure Hospital FM and GA operations and initiatives are established and implemented effectively in accordance with approved budgets, agreed performance targets and applicable regulatory, licensing and accreditation requirements.
• Plan, prioritize, and supervise every repair and maintenance activity for facilities carried out in a timely manner, cost-effectively, and with minimal risk of damage
• Handle and evaluate complaints from service users to plan service improvements
• Build trust and develop good working relationships with external parties, third party vendors/contractors and government agencies
• Patient / Customer Satisfaction Index related to facilities
• Repair costs, monthly maintenance vs budget, and departmental spending
• Number of non-compliance around FM & GA
• FM & GA Initiatives and Innovations
• Speed of response and resolution of complaints from service users
• Uptime of medical and non-medical equipment
• All divisions/departments: related to storing goods, maintenance, repairs, cleanliness, security, etc
• Supplier/vendor of general and medical equipment/machines
• Tenants and building owners

Skills

Facilities management

Regulatory compliance

Communication

Issue resolution

MS Office (Excel & Word)

Education

Bachelor degree in Facilities Management

Bachelor degree in Business Administration/Management

Tools

Facilities management software

Job description

• Plan and monitor the implementation of FM & GA service strategies and initiatives in achieving Hospital performance targets related to risk management and ensuring service quality in accordance with applicable standards, provisions and laws/regulations
• Provide leadership and guidance in directing and developing a team of technicians and GA staff to ensure Hospital FM and GA operations and initiatives are established and implemented effectively in accordance with approved budgets, agreed performance targets and applicable regulatory, licensing and accreditation requirements.
• Plan, prioritize, and supervise every repair and maintenance activity for facilities (buildings, medical equipment, etc.) carried out in a timely manner, cost-effectively, and with minimal risk of damage
• Handle and evaluate complaints from service users to plan service improvements
• Build trust and develop good working relationships with external parties, third party vendors/contractors and government agencies
• Patient / Customer Satisfaction Index related to facilities
• Repair costs, monthly maintenance vs budget, and departmental spending
• Number of non-compliance around FM & GA
• FM & GA Initiatives and Innovations
• Speed ??of response and resolution of complaints from service users
• Uptime of medical and non-medical equipment
• All divisions/departments: related to storing goods, maintenance, repairs, cleanliness, security, etc
• Supplier/vendor of general and medical equipment/machines
• Tenants and building owners

Qualifications

• Bachelor Degree from acilities Management, Business Administration, Management, or any related major
• Management, Business Administration, Management, or any related major
• Understanding of facilities management principles, including maintenance, space planning, and regulatory compliance.
• Familiarity with facilities management software and Microsoft Office Suite (especially Excel and Word).
• Strong verbal and written communication skills for interacting with staff, contractors, and external stakeholders.
• Ability to address and resolve facility-related issues and administrative challenges effectively.

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale.

Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale.