Fo / Reservation

Nusa Penida; Kota Batu; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Hilton in Batu, Indonesia seeks a Reservation Supervisor/Team Leader to manage group sales, planning, and the reservations team. You will oversee room inventory, rate strategies, and coordination with meeting planners while delivering exceptional guest service.

The role requires leadership, strong communication, and proficiency in hotel systems. Join Hilton to drive revenue and cultivate a high-performing reservations team in a vibrant hospitality setting.

Qualifications

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude with a commitment to team success and guest satisfaction.

Responsibilities

• Support daily reservations operations: manage room inventory and availability, group blocks and rooming lists, cut‑off dates, rate restrictions, occupancy strategies, and system usage
• Coordinate group reservations: process rooming lists, billing requirements, and special requests, and facilitate communication between meeting planners, housing bureaus, and internal departments
• Assist with revenue optimization: monitor reservations activity and support rate and occupancy strategies to maximize revenue
• Provide reservations support: handle reservation requests and provide service to team members and customers as needed
• Support department operations: assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
• Inspire and develop the team: supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Skills

reservations experience

administrative skills

communication skills

attention to detail

hotel systems (OnQ PM, R&I, Delphi, I•

Tools

OnQ PM

R&I

Delphi

IDeaS GRO v3

Microsoft Office

Job description

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! The Reservation Supervisor / Team Leader takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel's reservations team. As a **Reservation Sales Executive** , you're not just helping manage the hotel's reservations operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:

• **Support daily reservations operations:** Assist in managing room inventory and availability, group blocks and rooming lists, cut‑off dates, rate restrictions, occupancy strategies, and system usage
• **Coordinate group reservations:** Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments
• **Assist with revenue optimization:** Monitor reservations activity and support rate and occupancy strategies to maximize revenue
• **Provide reservations support:** Handle reservation requests and provide service to team members and customers as needed
• **Support department operations:** Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
• **Inspire and develop the team:** Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:

• Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational, and time management skills.
• Excellent communication and presentation skills, both written and verbal.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude with a commitment to team success and guest satisfaction.

**Join an Award‑Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award‑winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands ( , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we’re more than a great place to stay-we’re a great place to work.