Flight Booking Support Specialist

ElevonHR; Daerah Istimewa Yogyakarta; On-site; IDR 31,560,000 - 33,257,000; Full time

Job summary

ElevonHR in Yogyakarta is hiring a Customer Service Agent for the Travel Account. You will handle flight bookings, cancellations, rescheduling, and travel itineraries via phone, email, and chat.

The role requires fluent English (B2), a Diploma 3 or Bachelor's degree, and rotating shifts with 5 days on, 2 off. Start dates in November 2026; KPI allowance and a potential IDR 500,000 bonus after training.

Qualifications

• Handle flight bookings, cancellations, and travel-related inquiries.
• Provide accurate information about fares, policies, and schedules.
• Maintain CRM records and coordinate with partners.

Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.

Skills

Flight bookings

Customer service

English (B2)

CRM

Time management

Education

Diploma 3 or Bachelor Degree

Tools

CRM system

Job description

ElevonHR in Yogyakarta is hiring a Customer Service Agent for the Travel Account. You will handle flight bookings, cancellations, rescheduling, and travel itineraries via phone, email, and chat.

The role requires fluent English (B2), a Diploma 3 or Bachelor's degree, and rotating shifts with 5 days on, 2 off. Start dates in November 2026; KPI allowance and a potential IDR 500,000 bonus after training.