Field Services Engineer

MGI; Jakarta Pusat; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

MGI, a BGI Group company, is seeking an experienced Field Service Engineer to install, validate, and service NGS instruments in the assigned territory. You will train customers and troubleshoot complex issues on sequencing platforms and related software.

Candidates should have a Bachelor or higher in Electronics, Biochemistry or Engineering, and at least three years in biomedical equipment service, with willingness to travel domestically and internationally; strong English skills required.

Qualifications

• Bachelor or above degree with professional background in Electronics/ Biochemistry/ Engineering.
• Minimum 3 years of work experience in servicing biomedical equipment or equivalent.
• Knowledge in Genetics, Molecular Biology or Bioinformatics is preferred.
• Experience with IVD or equivalent regulations is preferred.

Responsibilities

• Installations, instrument validation, maintenance and customer training on MGI NGS instruments.
• Troubleshoot sequencing runs, data processing, software and instruments; perform root cause analysis.
• Elevate issues to resolve critical tasks quickly; share knowledge with peers.
• Develop positive customer relationships and assist sales with technical demos when needed.

Skills

Troubleshooting

Customer service

PC & networking

Documentation

Communication

Education

Bachelor's degree in Electronics/Biochemistry/Engineering

Tools

Biomedical equipment servicing

Job description

Expand Your Horizons and Promote Advanced Life Science Tools for Future Healthcare with MGI #OMICS FOR ALL #Leading Life Science Innovation

About BGI

BGI Group was founded in 1999 in China with the vision of using genomics for the benefit of mankind and has since become the largest genomics organization in the world. With over 10,000 employees, BGI operates in more than 100 countries, focusing on research and applications in healthcare, agriculture, conservation, and environmental fields. BGI has a proven track record of innovative, high-profile research, which has generated over 3,800 publications, with 430+ publications in top-tier journals such as Nature, Science and Cell. Additionally, in the field of R&D, BGI was ranked No.1 among corporations in the life science/biotechnology sector in the Asia-Pacific region and No.5 worldwide by Nature Index.

About MGI

MGI is one of the subsidiaries of BGI Group, it is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries.

MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation.

Our Mission is to develop and promote advanced life science tools for future healthcare, and to transform people’s lives for the better. We don’t hesitate to make bold decisions that can help us achieve new breakthroughs. We believe that the success of our business will mean a better world for people to live in.

Our Message to the world is simple: lead in life science innovation, make everyone’s life healthier and longer.

About the Position

We are currently seeking an experienced FSE to provide installation, basic operational training and repair services within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.

Your duties as a FSE include but are not limited to the following:

• Field Service Engineer focused on MGI NGS sequencing instrumentation as well as its affiliated equipment and assays.
• Execute on-site installations, instrument validation, maintenance and general customer training.
• Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root causes and feedback to corresponding company department or personnel.
• Identify customer requests or complaints, elevate issues if necessary to solve critical tasks in the fastest way possible.
• Proactively share experience, knowledge and skills with peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
• Developing and maintaining positive relationships with customers in assigned territory.
• Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.

The successful candidates for this position are able to demonstrate:

• Bachelor or above degree with professional background in Electronics/ Biochemistry/ Engineering or related subjects.
• Prior 3 years or above work experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity.
• Prior knowledge and experience on Genetics, Molecular Biology or Bioinformatics preferred.
• Prior experience with IVD or equivalent regulations is preferred.
• Outstanding problem solving and interpersonal skills.
• PC and networking skills.
• Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required.
• Good English skills, both verbal and written.

Here at BGI, we value people and consider our employees as partners. We have created a transparent, fair, and friendly environment. We implement an agile approach to management, providing each partner with enough independence as well as guidance. We take care of our partners’ physical and mental health and are dedicated to a life-work balance corporate culture.

Not only do we bring life science closer to people, but we also participate in various charity programs, advocate for nature preservation, and support equality. We condemn any form of discrimination and are committed to providing job opportunities to everyone regardless of sex, race, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and more.

Let’s move to a brighter and more equal future together and deliver #Omicsforall