Field Service Technician - Indonesia

Xylem; Jakarta Pusat; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

Xylem is seeking a Field Service Technician to perform on-site service at customer facilities, ensuring safe and efficient operations. You will troubleshoot electrical, mechanical, and diesel systems across diverse environments, while maintaining equipment and providing superior customer support.

The role requires 1–3 years of technical experience, travel up to 20–80%, and the ability to obtain CDL endorsements.

Qualifications

• Diploma or Bachelor's in Electrical or Mechanical engineering required.
• Capable of obtaining CDL Class A or B with endorsements.

Responsibilities

• Troubleshoot systems and perform field service at customer sites.
• Perform preventative maintenance and manage parts inventory.
• Interface with customers and work at multiple sites.
• Complete duties safely and with high-quality workmanship.
• Maintain safe working environment and protect company assets.
• Demonstrate teamwork and accountability in field operations.

Skills

Electrical

Mechanical

Diesel

Customer service

Troubleshooting

Communication

Problem-solving

Education

Electrical or Mechanical Engineering

Tools

CDL Class A or B

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world\'s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner.

Core Responsibilities

• This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions.
• Conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment).
• Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies.
• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Create and maintain safe working environment and culture within the organization.
• Take care of company property.
• Demonstrates high impact culture through innovation, accountability and empowerment.
• Must be able to function in a team environment.
• Usually works with direct supervision but can work independently if needed.

Travel Requirements

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements

• A driving license will be required

Requirements & Qualifications

• Diploma or bachelor\'s in Electrical or Mechanical will be required
• Capable of obtaining a CDL, class A or B with applicable endorsements

Experience Requirements

• 1-3 years of technical work experience within similar environment
• English literacy (verbal & written)

Skill Requirements

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.