Field Service Technician

PT Helm Care Indonesia; Provinsi Bali; On-site; IDR 60,000,000 - 120,000,000; Full time

Benefits offered by this job

Training

Company scooter

Laptop + toolkit

Uniform/PPE

Outdoor work environment

IoT experience

Performance bonuses

Job summary

PT Helm Care Indonesia is seeking a Field Service Technician / IoT Maintenance Engineer to support our network of smart helmet sanitizing and washing kiosks. You will diagnose hardware, perform preventive maintenance, and travel between sites on a scooter.

The role emphasizes understanding how systems work, with training provided. You will log maintenance data via service apps and collaborate with developers to improve hardware and software.

Qualifications

• Foundational understanding of electrics, mechanics, and fluids.
• Ability to trace circuits and fluid paths to locate failures.
• Basic English for team communication.
• Valid motorcycle/scooter license and safe riding in city traffic.

Responsibilities

• Perform smart troubleshooting and diagnostics on IoT kiosks.
• Handle hands-on hardware servicing of low-voltage systems and pumps.
• Conduct preventive maintenance and upkeep of stations.
• Travel to sites by scooter to service multiple locations.
• Provide feedback to R&D with maintenance data and photos.

Skills

Electrical basics

Mechanical understanding

Fluid systems

Problem-solving

English proficiency

Scooter driving

Tech-savvy

Independent working

Field mobility

Tools

Diagnostic apps

Laptop

Remote communication tools

Job description

Field Service Technician / IoT Maintenance Engineer

About the Role
We are expanding our network of automated smart helmet sanitizing and washing kiosks (HELM CARE). Our kiosks are fully autonomous IoT units combining touchscreens, relay controllers, liquid dispensing pumps, ozone generators, and smart sensors.

We are looking for a hands-on, resourceful Field Service Technician who enjoys solving real-world technical puzzles. If you like diagnosing hardware, finding out-of-the-box solutions, and prefer riding across the city over sitting in an office — this role is for you.

Our Philosophy: "Missing specific skills? We will train you. The key is understanding how things work."

If you don’t have experience with our exact equipment yet — don't worry, we will teach you everything. You don’t need to know our kiosks on day one.
What we care about most is your foundational understanding of how systems work: how electricity flows through a circuit, how fluids move through pumps and valves, and how sensors trigger actions. Without grasping the fundamentals of how things work, it is impossible to troubleshoot and solve real-world problems.

Key Responsibilities:

• Smart Troubleshooting & Diagnostics: Investigate complex and non-standard issues (identifying voltage drops, fluid delivery faults, stuck valves, sensor glitches, or intermittent wiring issues). We need someone who thinks critically, not just follows a script.

• Hands-on IoT Hardware Servicing: Work with low-voltage electrical systems, relay boards, dispensing pumps, solenoid valves, fluid lines, filters, and electronic controllers.

• Preventive Maintenance & System Upkeep: Routine inspections, replenishment of specialized cleaning agents, functional testing, and keeping stations in pristine technical and aesthetic condition.

• Field Mobility by Scooter: Travel swiftly between service locations on a scooter — staying agile and beating traffic.

• Direct Feedback Loop to Engineering: Log maintenance data and photo reports via our service apps, and suggest hardware/software improvements directly to our R&D team.

What We Are Looking For:

• Fundamental Grasp of Systems: Basic understanding of electrics, mechanics, and fluid/plumbing setups. The ability to mentally trace a circuit or a fluid path to identify where the failure occurred.

• Problem-Solving Drive: Genuine curiosity to find the root cause of an unexpected failure and fix it permanently.

• English Proficiency (Pre-Intermediate / Basic Working English): Enough to communicate simply with the team, chat in work groups, and understand technical terms.

• Scooter Riding Experience: Valid motorcycle/scooter driver’s license and confidence navigating urban traffic.

• Tech-Savvy: Comfortable working with laptops, mobile diagnostic apps, and remote communication tools.

• Self-Motivation: Ability to prioritize tasks, work independently in the field, and take pride in machine reliability.

What We Offer:

• Comprehensive Training: Thorough onboarding, technical documentation, and ongoing support from experienced developers.

• Transport: Company scooter provided (or full fuel reimbursement + regular servicing/maintenance coverage for your personal bike).

• Tech & Gear: Work laptop, mobile device, complete professional toolkit, branded uniform/PPE, and all maintenance supplies.

• Freedom & Agility: Dynamic outdoor work environment without the micromanagement of a desk job.

• Hands-on IoT Experience: Direct exposure to cutting-edge unattended automation and direct collaboration with developers.

• Competitive & Stable Compensation with performance bonuses for machine uptime and quick incident resolution.