Field Service & Operations Manager - Industrial Equipment

Resilux Nv; Indonesia; On-site; IDR 1,396,648,000 - 2,094,972,000; Full time

Job summary

Resilux Nv is seeking an experienced service/operations leader to strengthen its regional capabilities in Southeast Asia. The role involves leading service operations, field engineering teams, and after-sales activities across Singapore, the Philippines, and Indonesia.

You will manage service delivery, response time, customer satisfaction, and overall operational efficiency while coordinating with sales, application engineering, and supply chain teams.

Qualifications

• Degree or Diploma in Engineering, Operations Management, or related discipline.

Responsibilities

• Lead service operations, field engineering teams, and after-sales support activities.
• Manage service delivery, response time, customer satisfaction, and operational efficiency.
• Oversee installation, commissioning, preventive maintenance, breakdown support, and spare parts coordination.
• Work closely with sales, application engineering, supply chain, and regional leadership teams.
• Drive process improvement, safety compliance, team capability, and service profitability.
• Support key customer escalation, technical issue resolution, and service contract management.

Job description

Resilux Nv is seeking an experienced service/operations leader to strengthen its regional capabilities in Southeast Asia. The role involves leading service operations, field engineering teams, and after-sales activities across Singapore, the Philippines, and Indonesia.

You will manage service delivery, response time, customer satisfaction, and overall operational efficiency while coordinating with sales, application engineering, and supply chain teams.