Field Service Engineer

GEA Group; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

GEA seeks a motivated Field Service Engineer to install, commission, troubleshoot, and maintain industrial homogenizer systems across food & beverage, dairy, pharmaceutical, cosmetics, and chemical sectors. You will act as a trusted technical advisor, ensuring equipment reliability and process efficiency at customer sites.

The role requires hands-on mechanical skills, process engineering knowledge, and the ability to work independently at remote locations, with a focus on quality service and

Qualifications

• Bachelor's Degree or Diploma in Mechanical Engineering, Chemical Engineering, Process Engineering or Mechatronics Engineering.
• Minimum 3 years of field service, maintenance, or process engineering experience.
• Experience with homogenizers, high-pressure pumps, separators, heat exchangers, filling systems, processing equipment, or rotating machinery is highly preferred.
• Experience supporting food & beverage, dairy, pharmaceutical, cosmetics, or chemical manufacturing plants is advantageous.

Responsibilities

• Install, start-up, commissioning and validation of homogenizers and related processing equipment.
• Test equipment performance and ensure compliance with operational specifications.
• Support factory acceptance tests (FAT) and site acceptance tests (SAT).
• Execute preventive, predictive and corrective maintenance activities.
• Diagnose and resolve mechanical, hydraulic, pneumatic, process and operational issues.
• Troubleshoot high-pressure homogenization systems, pumps, valves, seals, pistons, hydraulic systems and related process equipment.
• Assist customers in optimizing homogenization processes to improve product quality and production efficiency.
• Provide technical recommendations on pressure settings, flow rates, product characteristics and process parameters.
• Support process improvement initiatives for dairy, beverage, pharmaceutical, cosmetic and liquid food applications.
• Provide on-site and remote technical support and operator and maintenance training.
• Prepare detailed service reports and recommendations following service visits.
• Build and maintain strong relationships with customers and stakeholders.
• Identify opportunities for spare parts replacement, equipment upgrades, and service contracts.

Skills

Pumps & Fluid Handling

Bearings & Seals

Hydraulic Systems

Pneumatic Systems

Root Cause Analysis

Troubleshooting

Documentation

Education

Mechanical Engineering

Chemical Engineering

Process Engineering

Mechatronics Engineering

Tools

PLC Systems

VFDs

Instrumentation

Sensors

Job description

We are seeking a highly motivated Field Service Engineer to provide installation, commissioning, troubleshooting, maintenance, and technical support for industrial homogenizer systems used in the food & beverage, dairy, pharmaceutical, cosmetics, and chemical industries. The ideal candidate will possess strong mechanical aptitude combined with process engineering knowledge, enabling them to support both equipment performance and production process optimization at customer sites.The successful candidate will act as a trusted technical advisor, ensuring maximum equipment reliability, customer satisfaction, and operational efficiency.

Your responsibilities and tasks

• Perform installation, start-up, commissioning, and validation of homogenizers and related processing equipment.
• Conduct equipment performance testing and ensure compliance with operational specifications.
• Support factory acceptance tests (FAT) and site acceptance tests (SAT).

Maintenance & Troubleshooting

• Execute preventive, predictive, and corrective maintenance activities.
• Diagnose and resolve mechanical, hydraulic, pneumatic, process, and operational issues.
• Troubleshoot high-pressure homogenization systems, pumps, valves, seals, pistons, hydraulic systems, and associated process equipment.
• Conduct root cause analysis and recommend corrective actions to prevent recurring failures.

Process Support

• Assist customers in optimizing homogenization processes to achieve target product quality and production efficiency.
• Provide technical recommendations regarding pressure settings, flow rates, product characteristics, and process parameters.
• Support process improvement initiatives for dairy, beverage, pharmaceutical, cosmetic, and liquid food applications.

Customer Support

• Provide on-site and remote technical support to customers.
• Deliver operator and maintenance training programs.
• Prepare detailed service reports and recommendations following service visits.
• Build and maintain strong relationships with customers and stakeholders.

Spare Parts & Service Sales Support

• Identify opportunities for spare parts replacement, equipment upgrades, and service contracts.
• Support sales teams with technical assessments and customer consultations.
• Provide cost-effective maintenance recommendations.

Compliance & Safety

• Ensure all service activities comply with company safety standards and customer site requirements.
• Follow GMP, HACCP, food safety, and pharmaceutical industry guidelines where applicable.
• Maintain accurate documentation and service records

Your profile and qualifications

Education

• Bachelor's Degree or Diploma in:
• Mechanical Engineering
• Chemical Engineering
• Process Engineering
• Mechatronics Engineering

Experience

• Minimum 3 years of field service, maintenance, or process engineering experience.
• Experience with homogenizers, high-pressure pumps, separators, heat exchangers, filling systems, processing equipment, or rotating machinery is highly preferred.
• Experience supporting food & beverage, dairy, pharmaceutical, cosmetics, or chemical manufacturing plants is advantageous.

Mechanical Knowledge

• Strong understanding of:
• Pumps and fluid handling systems
• Bearings, seals, pistons, and valves
• Hydraulic and pneumatic systems
• Preventive and corrective maintenance
• Mechanical troubleshooting and root cause analysis

Process Knowledge

• Understanding of:
• CIP (Clean-In-Place) systems
• Dairy and beverage processing
• Emulsification and particle size reduction
• Process optimization and production efficiency

Electrical & Controls (Preferred)

• Basic understanding of:
• PLC systems
• VFDs
• Instrumentation and sensors
• Electrical troubleshooting

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to work independently in remote customer locations.
• Effective report writing and documentation skills.
• Strong sense of ownership and urgency.
• Team-oriented mindset with a focus on customer satisfaction.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.