Field Service Engineer

GE HealthCare; Indonesia; Remote; IDR 180,000,000 - 360,000,000; Full time

Job summary

GE HealthCare in Bandung, Indonesia, is seeking a Field Service Engineer to maintain MRI and other imaging systems, perform preventive and remedial maintenance, and ensure service excellence on customer sites.

You will troubleshoot electronic, mechanical, IT and software aspects, interact with radiology staff and biomedical engineers, and support installation and PMS contracts while traveling across Indonesia.

Qualifications

• Degree or diploma in electronics, computer, information technology, or biomedical engineering.
• 2–5 years field service experience in healthcare or equivalent.
• Experience handling Radiology/Imaging equipment, MRI preferred.
• Excellent problem-solving skills and accountability.

Responsibilities

• Maintains all models specific to a modality in the assigned area.
• Total system level troubleshooting on complex multi-symptom problems.
• Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
• Ensures customer satisfaction for primary customers.
• Supports sales visits and trains colleagues; identifies opportunities.
• Contributes to business growth in the assigned area.
• Manages warranty, installation and PMS contract cost control.
• Completes all administration tasks on time; documents inspections.
• Leads installations in complex rooms and shares best practices.

Skills

Problem solving

English communication

Customer service

Team player

Education

Degree in Electronics Engineering or related

Tools

MRI hardware knowledge

Job description

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. This Field Service Engineer role will be dedicated to the MRI modality with a work placement based in Bandung, Indonesia.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Roles and Responsibilities

• Maintains all models specific to a modality in the assigned area

• Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.

• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.

• Acts to ensure satisfaction to primary customers.

• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

• Business growth: Assists in the growth and direction of business in his/her assigned area.

• Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.

• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent

• Minimum of 2-5 years field service experience in healthcare industry or equivalent

• Experienced in handling technical queries for Radiology / Imaging equipment such as MRI (Preferred) , CT Scan, Angiography, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other Xray types.

• Excellent problem-solving skills, able to think outside the box

• Strong sense of accountability and ownership over customer issues and other responsibilities

• Strong potential and willingness to learn new techniques

• Excellent customer service skills; able to deal tactfully and effectively with customers

• Excellent verbal and written communication skills in English.

• A good team player and can work seamlessly with cross-functional teams

• Willing to be located across Indonesia

Desired Characteristic

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand

• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

• Maintains a positive outlook at work. Handles criticism well and learns from it.

• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.

• Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Willing to be based in Bandung on permanent basis

• Willing to travel extensively across Indonesia

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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