Field Investigator (Palembang)

PT Pratama Interdana Finance (YesssCredit); Palembang; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Pratama Interdana Finance (YesssCredit) is seeking a Fraud / Business Investigation professional to conduct field investigations, verify customer and merchant information, and identify potential fraud. The role covers the Palembang area and involves analyzing findings to provide clear reports and practical recommendations.

You will work closely with relevant teams to collect, verify, and document evidence, prepare case chronologies, and escalate significant findings for action.

Qualifications

• Experience in investigations or fraud detection is preferred.
• Ability to collect and organize evidence clearly.

Responsibilities

• Conduct field investigations and verification across Palembang.
• Verify information from customers, merchants, and Sales/SC for irregularities.
• Conduct field observations and interviews to gather evidence.
• Verify consistency between system data and documents.
• Identify potential fraud or policy violations (cash-out, data manipulation, fictitious transactions).
• Collect, verify, and document investigation evidence (photos, videos, documents, recordings).
• Prepare investigation reports with chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings to relevant teams for further action.

Skills

Field investigations

Evidence gathering

Verifying documents

Interviewing

Data analysis

Job description

We are looking for a Fraud / Business Investigation professional to conduct field investigations, verify customer and merchant information, identify potential fraud, and gather supporting evidence. This role will cover the Palembang area and work closely with relevant teams to analyze findings and provide clear investigation reports and recommendations.

Key Responsibilities

• Conduct field investigations and verification based on assigned cases across Palembang.


• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.


• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.


• Verify the consistency between system data, submitted documents, and actual field conditions.


• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.


• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.


• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.


• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.