Field Investigator (Bali)

PT Pratama Interdana Finance (YesssCredit); Denpasar; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

PT Pratama Interdana Finance (YesssCredit) seeks a Fraud / Business Investigation professional to conduct field investigations across Bali, verify customer and merchant information, and gather evidence to identify potential fraud. You will work closely with relevant teams to analyze findings and provide clear reports and proactive recommendations.

In this role, you will conduct interviews, observe field conditions, verify data consistency, and document case chronology, findings, and conclusions.

Responsibilities

• Conduct field investigations and verification based on assigned cases across Bali.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
• Verify the consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.

Job description

We are looking for a Fraud / Business Investigation professional to conduct field investigations, verify customer and merchant information, identify potential fraud, and gather supporting evidence. This role will cover the Bali area and work closely with relevant teams to analyze findings and provide clear investigation reports and recommendations.

Key Responsibilities

• Conduct field investigations and verification based on assigned cases across Bali.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
• Verify the consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.