Fraud Field Investigator - Pontianak

PT Pratama Interdana Finance (YesssCredit); Pontianak; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

PT Pratama Interdana Finance (YesssCredit) is seeking a Fraud / Business Investigation professional to conduct field investigations in the Pontianak area. You will verify customer and merchant information, identify potential fraud, and gather supporting evidence to analyze findings and provide clear reports and recommendations.

The role requires thorough field work, interviewing relevant parties, and escalating significant findings to the appropriate teams.

Responsibilities

• Conduct field investigations and verification based on assigned cases across Pontianak.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
• Verify the consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.

Job description

PT Pratama Interdana Finance (YesssCredit) is seeking a Fraud / Business Investigation professional to conduct field investigations in the Pontianak area. You will verify customer and merchant information, identify potential fraud, and gather supporting evidence to analyze findings and provide clear reports and recommendations.

The role requires thorough field work, interviewing relevant parties, and escalating significant findings to the appropriate teams.