Field Investigator

PT Pratama Interdana Finance (YesssCredit); Jakarta Pusat; Presencial; IDR 133 920 000 - 200 880 000; Tempo integral

Resumo da oferta

PT Pratama Interdana Finance (YesssCredit) is seeking a Fraud Investigation professional to conduct field investigations, verify customer and merchant information, and identify potential fraud across the Jabodetabek area. You will gather supporting evidence and prepare clear investigation reports with concise recommendations.

Responsibilities include interviewing relevant parties, collecting evidence, and escalating significant findings to appropriate teams for further action.

Qualificações

• Experience in field investigations or fraud detection.
• Strong attention to detail and data verification.
• Ability to interview and gather credible evidence.

Responsabilidades

• Conduct field investigations across Jabodetabek and verify case details.
• Verify information for customers, merchants/POS, and Sales/SC.
• Conduct field observations and interviews to gather evidence.
• Cross-check system data with documents and field facts.
• Identify fraud indicators including cash-out, data manipulation, and policy violations.
• Collect and document evidence (photos, videos, documents, recordings).
• Prepare investigation reports with chronology, findings, conclusions, and recommendations.
• Escalate significant findings to relevant teams for further action.

Descrição da oferta de emprego

We are looking for a Fraud Investigation professional to conduct field investigations, verify customer and merchant information, identify potential fraud, and gather supporting evidence. This role will cover the Jabodetabek area and work closely with relevant teams to analyze findings and provide clear investigation reports and recommendations.

Key Responsibilities

• Conduct field investigations and verification based on assigned cases across Jabodetabek.
• Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
• Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
• Verify the consistency between system data, submitted documents, and actual field conditions.
• Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
• Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
• Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
• Escalate significant findings and relevant information to the appropriate teams for further investigation or action.