Fans Operations Specialist

PT Transisi Mobile Indonesia; Jakarta Barat; On-site; IDR 80,000,000 - 120,000,000; Full time

Job summary

PT Transisi Mobile Indonesia seeks a Fans Operations Specialist to manage social media channels, community engagement, and fan activities across platforms in Jakarta. The role emphasizes building presence, monitoring feedback, planning campaigns, and collaborating with local and HQ teams.

You will conduct product testing, analyze campaign performance, and develop key opinion creators while coordinating with cross-border teams.

Qualifications

• Fluent in English (Mandarin proficiency is a plus).
• Familiar with at least 2 platforms among YouTube, Facebook, and TikTok.
• Experience in user feedback collection, community management, or public opinion monitoring.
• Good copywriting skills and basic design/video editing skills (Canva, CapCut, etc.).
• Willing to travel locally for fan interviews, field surveys, and offline activities.

Responsibilities

• Social Media & Community Management: Build and manage social media channels, including content planning, daily operations, follower growth, engagement and building the social media matrix.
• User Feedback & Public Opinion Monitoring: Monitor public opinion, collect and report feedback to Product, HQ, and relevant teams.
• Campaign & UGC Management: Plan and execute fan activities, UGC campaigns, competitions, and community programs.
• Private Domain Operations: Build and manage private-domain conversion paths, track data, and improve content strategies.
• Product Testing & Insights: Conduct product testing, field surveys, and offline user interviews to collect insights.
• Reporting & Strategy: Monitor campaign performance and prepare reports with actionable recommendations.
• KOC's Management: Identify and develop potential KOCs, creators, and community members.
• Cross-border Collaboration: Collaborate with local teams and HQ on fan/community activities.

Skills

Social media management

Community management

Copywriting

Content creation

Video editing basics

Tools

Canva

CapCut

Job description

The Fans Operations Specialist manages social media channels, community engagement, and fan activities. The role involves building and maintaining social media presence, monitoring public opinion and user feedback, planning and executing fan campaigns, managing private-domain conversion paths, conducting product testing, analyzing campaign performance, developing key opinion creators, and collaborating with local and headquarters teams on community-related initiatives.

Job Responsibilities

• Social Media & Community Management : Build and manage social media channels, including content planning, daily operations, follower growth, engagement and building the social media matrix.
• User Feedback & Public Opinion Monitoring : Monitor public opinion, especially in comment sections, and collect, categorize, and report positive and negative user feedback to Product, HQ, and relevant teams.
• Campaign & UGC Management : Plan and execute fan activities, UGC campaigns, competitions, and community programs, including participant recruitment, content submissions, and rewards.
• Private Domain Operations : Build and manage private-domain conversion paths, track operational data, and improve content strategies based on performance and brand campaigns.
• Product Testing & Insights : Conduct product testing, field surveys, and offline user interviews to collect firsthand user insights.
• Reporting & Strategy : Monitor campaign performance such as views and engagement, analyze results, and prepare reports with actionable recommendations.
• KOC's Management : Identify and develop potential KOCs, creators, and active community members for future campaigns.
• Cross-border Collaboration : Collaborate with local teams and HQ on fan/community-related activities and user insights.

Job Requirements

• Minimum 1 year of experience in social media / community / fan operations
• Fluent in English; Mandarin proficiency is a plus
• Familiar with at least 2 platforms among YouTube, Facebook, and TikTok, including their operational rules and algorithms
• Experience in user feedback collection, community management, or public opinion monitoring
• Good copywriting skills and basic design/video editing skills (Canva, CapCut, etc.)
• Strong awareness of social media trends and ability to identify trending topics
• Experience in mobile phone, digital products, App, or Beta testing is preferred
• Willing to travel locally for fan interviews, field surveys, and offline activities