F&B Growth & Operations Leader

Thamrin Group; Palembang; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

Thamrin Group in Palembang, Indonesia, is seeking an HR Operations Coordinator to support employee data administration, time and attendance, exit processing, and service delivery. You will coordinate with HR partners, vendors, and internal teams to ensure accurate, compliant HR operations.

Under supervision, you will maintain records, respond to routine inquiries, monitor performance metrics, and contribute to process improvements that enhance efficiency, governance, and scalability across HR

Qualifications

• Bachelor's degree in a related field is required or equivalent experience.
• Experience in benefits, payroll, time and attendance, leave management, workers' compensation, and health & safety is preferred.
• Minimum 2–3 years of directly related work experience.
• Other minimum qualifications may apply.

Responsibilities

• Delivers varied HR operations services for assigned populations, including data administration, time & attendance, and exit processing.
• Applies employment law, data privacy and internal policy requirements to routine processes and documents potential compliance issues.
• Supports documentation standards, SOPs, checklists and audit readiness for governance requirements.
• Manages data integrity across HR systems, reconciles data and escalates discrepancies to support payroll, reporting and compliance.
• Collects and analyzes HR operations data, monitors service levels, cycle times and errors, and supports process improvements.
• Collaborates with stakeholders to gather service information and ensure alignment with business needs.
• Coordinates with HR vendors and technology teams, tracking deliverables and resolving routine issues.
• Responds to standard HR inquiries from employees and managers, documents resolutions and escalates nonroutine matters.

Skills

English proficiency

Supervisory experience

Education

Bachelor's degree in a related field or equivalent experience

Job description

HR Operations Coordinator

Job Purpose and Impact

HR Operations Coordinator job delivers varied human resources operations services across employee data administration, position management, exit processing, time and attendance, service delivery, vendor coordination and performance monitoring. Under close supervision, this job implements established processes to complete human resources transactions, maintain records and documentation, respond to and resolve simple operational inquiries within one or more functions, data issues, collect service data and coordinate with employees, managers, human resources teams, technology teams and vendors to support accurate, compliant and timely service delivery.

Key Accountabilities

• HR OPERATIONS SERVICE DELIVERY: Delivers varied human resources operations services for assigned populations, including employee data administration, time and attendance, position management, performance and metrics tracking and exit processing, following established procedures to complete activities accurately and on time.
• HR COMPLIANCE EXECUTION: Applies established employment law, data privacy and internal policy requirements to routine human resources operational processes, maintains required documentation, identifies potential compliance issues for review and resolution and assists with communicating required actions to employees, managers and human resources partners.
• HR OPERATIONAL CONTROLS, STANDARDS & DOCUMENTATION: Supports the implementation and execution of human resources operations standards, standard operating procedures, control checklists and maintain supporting documentation to support consistent execution, audit readiness and adherence to internal governance requirements.
• HR DATA INTEGRITY & RECORDS MANAGEMENT: Manages data consistency across human resources systems, performs transaction checks following established organizational standards, reconciles data, resolves varied data issues and escalates data discrepancies to support payroll, reporting and compliance processes.
• SERVICE PERFORMANCE, PROCESS IMPROVEMENT & OPERATIONAL EXCELLENCE: Collects and maintains human resources operations data, including accuracy, service level adherence, cycle time and error information, assists with assessing human resources operations processes, using service data and established practices to identify trends, inefficiencies, risks and control gaps and contributes to corrective actions, automation and standardization initiatives that improve service quality, scalability and effectiveness.
• STAKEHOLDER PARTNERSHIP & SERVICE ALIGNMENT: Collaborates with business stakeholders and human resources business partners to gather service information, communicate standard process requirements and support human resources operations delivery aligned with established business needs.
• HR SYSTEMS, TECHNOLOGY & VENDOR PERFORMANCE: Coordinates with human resources service vendors, technology teams and other stakeholders, tracks deliverables, resolve routine operational issues using artificial intelligence or automation and supports human resources system implementations, upgrades and testing according to established plans.
• HR INQUIRY & ISSUE RESOLUTION: Responds to standard or varied human resources operations inquiries from employees, managers and human resources partners by providing information based on established procedures and knowledge resources, documenting resolutions and escalating nonroutine matters to appropriate resources.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in service areas such as benefits, payroll, time, and attendance, leave management, worker's compensation and employee health and safety.
• Minimum 2-3 years of directly related work experience.
• Other minimum qualifications may apply.

Preferred Required Qualifications

• Plantations background is advantages, other industry also welcome.
• English proficiency
• One year of supervisory experience