F&B Divisional Trainer

Hyatt Hotels Corporation; Provinsi Bali; On-site; IDR 497.265.000 - 663.021.000; Full time

Job summary

A leading hospitality company in Bali is seeking a dynamic F&B Divisional Trainer to enhance guest service through effective training and coaching. The ideal candidate will possess at least 2 years' experience in F&B management and a relevant degree. Join a passionate team dedicated to exceptional service delivery and continuous improvement in a vibrant environment.

Qualifications

• Minimum 2 years’ experience as F&B Manager or Senior Restaurant Manager.
• Strong experience in creating and executing training plans.
• Good operational and administrative skills.

Responsibilities

• Ensure associates deliver on the Hyatt brand promise.
• Drive customer service excellence by coaching and guiding staff.
• Respond to guest and colleague inquiries courteously.

Skills

Training needs analysis

Strong interpersonal skills

Good operational skills

Education

University degree or diploma in Hospitality or Tourism Management

Job description

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

What is your passion? Whether you are into sports, cooking, traveling or music, at Hyatt we are interested in YOU. At Hyatt, we welcome people who bring the same amount of care and passion to their work as they do their hobbies – people who put our guests at the heart of everything they do. We are now looking for a dynamic, engaging, and dedicated F&B Divisional Trainer to join our enthusiastic and passionate team at Grand Hyatt Bali.

The goal of the F&B Divisional Trainer is to ensure that all associates deliver on the Hyatt brand promise and provide exceptional guest service at all times. You will be responsible for driving customer service excellence by coaching, training, and guiding our F&B associates to deliver seamless experiences for both external guests and internal colleagues. This role will also manage training needs based on guest feedback, coordinate colleague recognition programs, and support outlet managers and departmental trainers in building a strong service culture across the division.

As F&B Divisional Trainer, you will handle guest and colleague inquiries in a courteous and efficient manner, maintain positive working relationships, and maximize associate productivity through multi-skilling and flexible scheduling. You will also respond to Consumer Audit results, ensure implementation of Hyatt service standards, and assist in maintaining updated operational manuals for the division. A key part of the role is embracing new technology and methods to continually improve learning, service, and productivity.

Qualifications

Ideally holds a university degree or diploma in Hospitality or Tourism Management.

Minimum 2 years’ work experience as F&B Manager or Senior Restaurant Manager in a large operation.

Strong experience in training needs analysis, creating annual training plans, and executing them effectively.

Good operational, administrative, and interpersonal skills are a must.

Banqueting experience will be an advantage.

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