Export Staff (Sea Freight)

Pt Century Distribution Systems Indonesia; Jawa Barat; In loco; IDR 3.000.000.000 - 6.000.000.000; Tempo pieno

Descrizione del lavoro

Mastercard’s Customer Solutions Center in Indonesia (SEA, East) seeks a senior leader to shape strategy, drive revenue through integrated solutions, and lead a dispersed team of architects and sales professionals.

You will partner with country teams, influence product and commercialization plans, and represent Mastercard to executives, regulators, and ecosystem partners as you accelerate digital payments adoption.

Competenze

• Extensive leadership experience in payments, financial services, fintech, technology, consulting, or related industry.
• Proven track record driving commercial growth through solution selling, product commercialization, or strategic partnerships.
• Deep understanding of payments ecosystem including digital payments, acceptance, tokenization, and value-added services.

Mansioni

• Lead the Customer Solutions Center (CSC) strategy and execution for Indonesia, ensuring alignment to Mastercard's growth priorities.
• Partner with Country Manager and cross-functional teams to identify and accelerate revenue opportunities.
• Drive commercialization of Mastercard's products and services through integrated, customer-centric solutions.
• Lead executive-level engagements and support multi-product opportunities and strategic partnerships.
• Oversee and prioritize resources across CSC teams to ensure effective deployment against key opportunities.
• Establish agile cross-functional teams to develop and deliver scalable customer solutions across segments.

Conoscenze

Leadership experience

Payments industry knowledge

Commercial mindset

Executive presence

Strategic thinking

Team leadership

Stakeholder management

Descrizione del lavoro

Description

EXPORT

• Receive inquiry from shipper / overseas.
• Receive new shipment from sales team.
• Checking update cost to vendor (prepare quotation if any).
• Prepare documentation, dock receipts, BL (HBL, MBL, Cargo Manifest such as AMS, ISF/ ACI).
• Request PEB (Export Declaration) to PPJK. Communicate with customers regarding disposition of freight (i.e. Tracking & tracing, routing & dispatching, and rate quotations).
• File SED's (Shippers Export Declarations).
• Submit booking to co-loader/vendor or carrier.
• Inform vessel schedule to the shipper.
• Arrange trucking to pick up cargo.
• Release DO ( Delivery Order ) to shipper.
• Send shipping instruction to vendor/co-loader or carrier.
• Checking export document from shipper.
• Review and confirming Master Bill of Lading (MBL) from co-loader/vendor or carrier.
• Send pre-alert to destination office and the shipper.
• Post pre-alert on Kewil to destination office properly.

A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

IMPORT

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas.
• Communicate with both origin office and consignee (including preparing quotation).
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office.
• Seek approval draft HBL from the consignee.
• Confirm & receive pre-alert on Kewill properly.
• Send pre-alert document to consignee.
• Prepare and pickup custom document from the consignee.
• Request draft PIB (Import Declaration) to PPJK.
• Sending draft PIB (Import Declaration) to the consignee for approval.
• Request BC.1. and Copy Manifest to Co - Loader / Carrier.
• Send NOA (Notice of Arrival) once shipment arrived.
• Update the pod on Kewill system properly.
• Prepare and arrange payment request/PR duty/tax to Co - Loader / Carrier.
• Issue Billing invoice duty/tax same day as payment request/PR.
• Monitor custom clearance process with custom clearance officer.
• Update custom process to the consignee regularly.
• Arrange trucking once shipment released/SPPB.
• Update milestone for delivery status properly.
• Prepare and issue for billing invoice (freight and custom clearance).
• Issue transmittal receive and submit full set of invoice & supporting documents to receptionist.
• Accrue cost from vendor and submit original invoice from vendor to finance for finalize.
• Locking the file on Kewill system properly.
• Monitor transactions and notify manager of any problem or irregularities.
• Provide excellent and timely customer service by informing the customer of the status of their shipment(s).
• Coordinate the release of goods from the carrier, customs or other governmental agency examinations that may be required.

FINANCE

• Update milestone on Kewill system properly.
• Locking the file on Kewill system properly.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide finance department with proper and correct billing information.
• Communicate & correspond with other company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet customer's requirement for the movement of freight. Implement the Quality objectives set for Sea Freight Department.
• Help maintain implementation on Health, Safety and Environment objectives on daily business.

A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Vice President, Customer Solutions Center, Indonesia (SEA, East)

Our Purpose MasterCard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Vice President, Customer Solutions Center, Indonesia (SEA, East) The Customer Solutions Center (CSC) brings together Mastercard's products, specialist sales, solution architects, and delivery capabilities to develop holistic customer solutions that accelerate growth, commercialization, and market transformation. The Vice President, Customer Solutions Center, Indonesia (SEA, East) will lead Mastercard's customer solutioning and commercialization strategy across Indonesia. This leader will be responsible for driving revenue growth through integrated customer solutions, advancing digital and acceptance transformation, accelerating strategic initiatives such as tokenization and authentication, and enabling frontline teams to win complex, multi-product opportunities. The role will lead CSC resources across Indonesia, including Solution Architects, Specialist Sales, Product Specialists, and Technical Architects, while serving as a strategic advisor to market leadership and customers.

Role

• Lead the Customer Solutions Center (CSC) strategy and execution Indonesia, ensuring alignment to Mastercard's growth priorities and market opportunities.
• Partner with Country Manager, Product, Sales, Services, and Account Management teams to identify and accelerate strategic revenue opportunities across the region.
• Drive commercialization of Mastercard's products, services, and value-added capabilities through integrated, customer-centric solutioning.
• Lead executive-level customer engagements and support complex, multi-product opportunities, strategic deals, and transformational partnerships.
• Oversee and prioritize Solution Architects, Specialist Sales, Technical Architects, and Product Specialists to ensure effective deployment of resources against key opportunities.
• Establish agile cross-functional teams to develop, position, and deliver scalable customer solutions across multiple segments and markets.
• Drive adoption of Mastercard's strategic priorities, including digital payments, acceptance, tokenization, authentication, consumer solutions, commercial payments, and value-added services.
• Provide market intelligence, competitive insights, and customer feedback to influence product strategy, commercialization plans, and investment priorities.
• Foster collaboration and knowledge sharing across CSC teams, regional stakeholders, and market teams to improve customer outcomes and revenue performance.
• Represent Mastercard with senior executives, regulators, ecosystem partners, and key industry stakeholders.

All About You

• Extensive leadership experience in payments, financial services, fintech, technology, consulting, or a related industry.
• Proven track record of driving commercial growth through solution selling, business development, product commercialization, or strategic partnerships.
• Deep understanding of the payments ecosystem, including digital payments, acceptance, consumer and commercial solutions, authentication, tokenization, and value-added services.
• Demonstrated success leading large, diverse, and geographically dispersed teams across multiple markets.
• Strong executive presence with the ability to influence and engage senior stakeholders internally and externally.
• Proven ability to manage complex customer engagements, large-scale strategic initiatives, and cross-functional programs.
• Strong analytical, strategic thinking, and financial acumen with the ability to translate market opportunities into commercial outcomes.
• Ability to develop integrated customer solutions by leveraging multiple Mastercard capabilities to address customer needs and market opportunities.
• Excellent communication, negotiation, stakeholder management, and people leadership skills.
• Results-driven, highly collaborative, and comfortable operating in a fast-paced, matrixed environment.
• Experience engaging with financial institutions, fintechs, merchants, governments, and payment ecosystem participants is highly preferred.

Ready to Shape the Future of Payments in Indonesia? If you're a commercially minded leader who thrives on building integrated customer solutions, leading high-performing teams, and driving growth across a dynamic market, we'd love to hear from you. This is a unique opportunity to lead in Indonesia and make a real impact on the future of payments in the region.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach,
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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