Director, Specialist Sales - Consumer & Digital Solutions - Indonesia

Mastercard; Pluit; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Mastercard is seeking a commercially minded payments professional to join our Customer Solutions Centre in Indonesia. The Director, Specialist Sales will drive specialist solution sales across Consumer & Digital Payments, collaborate with issuers, and translate capabilities into measurable business value.

The role requires deep knowledge of cards, wallets, and digital commerce, plus strong stakeholder management and executive-level communication in Bahasa Indonesia and English.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in payments, financial services, or digital payments in Indonesia.
• Strong stakeholders and cross-functional collaboration skills.
• Excellent verbal and written communication in English and Bahasa Indonesia.

Responsibilities

• Drive specialist solution sales across Mastercard’s Consumer & Digital Payments portfolio.
• Engage with financial institution clients to translate capabilities into business value.
• Develop integrated value propositions to support issuer growth and acquisition.
• Support adoption of digital payment capabilities including wallets and tokenisation.
• Collaborate with Account Management, Business Development, and Product teams to enable delivery.

Skills

Payments industry experience

Solution sales

Stakeholder management

English proficiency

Education

Bachelor’s degree or equivalent professional experience

Tools

PowerPoint

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Specialist Sales - Consumer & Digital Solutions - Indonesia

Mastercard is seeking a commercially minded payments professional to join our Customer Solutions Centre team in Indonesia. This role supports the growth and go-to-market execution of Mastercard’s Consumer & Digital Solutions business, helping issuers strengthen their card portfolios, enhance customer propositions and accelerate digital payment adoption. Working closely with Account Management, Business Development, Division and Regional Product teams, the successful candidate will provide specialist expertise across Mastercard’s consumer and digital payments portfolio, including credit, debit, prepaid, tokenisation, authentication and digital commerce solutions. By translating Mastercard’s capabilities into practical customer solutions and commercially relevant opportunities, the role contributes to portfolio growth, digital payment adoption and improved consumer payment experiences across the market.

Role

• Drive specialist solution sales across Mastercard’s Consumer & Digital Payments portfolio, including credit, debit, prepaid, tokenization, authentication, and digital commerce solutions.
• Engage with financial institution clients to translate Mastercard capabilities into clear business value, tailored use cases, and measurable customer outcomes.
• Develop and present integrated value propositions that combine card products and digital payment solutions to support issuer growth and customer acquisition strategies.
• Support issuers in adopting and scaling digital payment capabilities such as tokenized payments, digital wallets, and X-Pay enablement.
• Partner closely with Account Management and Business Development teams to support client engagements, proposals, RFPs, business reviews, and strategic opportunities.
• Create and maintain high-quality sales enablement materials, including presentations, solution narratives, and market and competitive insights.
• Collaborate with internal teams across Product, Marketing, Delivery, and Services to ensure solution readiness, successful launches, and smooth execution from pre-sales to implementation.
• Monitor market dynamics, customer needs, and competitive activity to identify opportunities for innovation, product enhancement, and new business growth.
• Maintain clear visibility of pipeline activity, key opportunities, dependencies, and risks to support effective prioritization and execution planning.

All About You

• Bachelor’s degree or equivalent professional experience.
• Experience in payments, financial services, consumer banking, card product management, or digital payments in Indonesia, with strong exposure to consumer payment products including credit, debit, prepaid and instalment solutions. Shariah banking experience is highly preferred.
• Deep understanding of the Indonesian payments ecosystem, including issuers, acquirers, schemes and fintechs, with the ability to identify market trends, competitive dynamics, and growth opportunities across cards, digital payments, wallets, alternative payment methods, and the e-commerce/ CNP landscape.
• Experience in customer-facing commercial, business development, partnership, product, or solution sales roles, with a track record of contributing to business growth, strategic initiatives, and commercially relevant client outcomes.
• Strong understanding of competitive dynamics across cards, wallets, and alternative payment methods, with the ability to translate product capabilities into compelling customer value propositions.
• Demonstrated ability to build credibility with senior stakeholders and develop trusted relationships in a highly relationship-driven market.
• Excellent stakeholder management, influencing, negotiation, and cross-functional collaboration skills.
• Commercial acumen combined with the ability to analyse market trends, identify opportunities, and develop business cases.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong presentation skills, including the ability to develop compelling PowerPoint presentations and executive-level narratives.
• Excellent verbal and written communication skills in both Bahasa Indonesia and English.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.