Executive Housekeeper – Luxury Hotel Operations

Accor Hotels; Jakarta Selatan; On-site; IDR 279,000,000 - 390,600,000; Full time

Job summary

Mercure Jakarta Gatot Subroto, part of Accor, is seeking an Executive Housekeeper to lead the hotel housekeeping department and uphold the highest standards of cleanliness, safety, and guest satisfaction.

You will supervise operations, train and coach staff, manage schedules, monitor quality, and collaborate with Front Office and Engineering to ensure seamless service and efficient inventory control. English proficiency is preferred.

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field preferred.
• Minimum 2 years of housekeeping experience in a supervisory or managerial position in a hotel.
• Strong knowledge of hotel housekeeping operations, cleaning standards, linen management, inventory control, and hotel hygiene practices.
• Good leadership, communication, organization, and problem-solving skills.
• Proficient in Microsoft Office and/or hotel property management systems.
• Good command of English; additional languages are an advantage.

Responsibilities

• Plan, organize, and supervise daily housekeeping operations.
• Ensure guest rooms and public areas meet established cleanliness and presentation standards.
• Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.
• Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.
• Establish and maintain effective cleaning procedures, checklists, and quality standards.
• Ensure proper handling of lost and found items.
• Recruit, train, coach, and develop housekeeping employees.
• Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.
• Conduct daily briefings and communicate operational priorities to the team.
• Monitor employee performance, attendance, grooming, and discipline.
• Provide regular performance feedback and recommend training or development programs.
• Maintain a positive, professional, and service-oriented working environment.
• Maintain consistent hotel cleanliness and housekeeping standards.
• Respond promptly to guest complaints and special requests related to housekeeping.
• Follow up on guest feedback and implement corrective actions where required.
• Work closely with other departments to resolve guest and operational issues.
• Support the hotel's guest satisfaction and service quality objectives.
• Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.
• Maintain appropriate inventory levels and establish par-stock requirements.
• Control departmental expenses and minimize unnecessary consumption and wastage.
• Conduct regular inventory and linen counts.
• Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.
• Work with Purchasing and Finance to manage departmental procurement and budgets.
• Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.
• Ensure cleaning chemicals are stored, labeled, and used correctly.
• Conduct regular checks of housekeeping equipment and work areas.
• Ensure employees follow proper occupational health and safety procedures.
• Implement appropriate procedures for emergencies, accidents, and hazardous situations.
• Prepare housekeeping departmental reports, schedules, forecasts, and budgets.
• Monitor occupancy-related staffing requirements and productivity.
• Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.
• Participate in management meetings and communicate departmental performance and challenges.
• Develop and update housekeeping SOPs and operational procedures.
• Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.
• Communicate room maintenance issues to Engineering and follow up until completion.
• Support hotel events, VIP arrivals, group arrivals, and special functions.
• Participate in hotel-wide projects and initiatives as assigned by management.

Skills

Leadership

Communication

Organization

Problem-solving

Microsoft Office

Hotel PMS

Education

Hotel Management/Hospitality degree preferred

Tools

Microsoft Office

Hotel Property Management System

Job description

Mercure Jakarta Gatot Subroto, part of Accor, is seeking an Executive Housekeeper to lead the hotel housekeeping department and uphold the highest standards of cleanliness, safety, and guest satisfaction.

You will supervise operations, train and coach staff, manage schedules, monitor quality, and collaborate with Front Office and Engineering to ensure seamless service and efficient inventory control. English proficiency is preferred.