ERP Client Success Manager — Growth & Transformation

Monroe Consulting Group; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Monroe Consulting Group is seeking a Customer Success Manager in Jakarta to drive value for ERP and SaaS clients. You will work closely with clients to understand requirements, resolve system issues, and support implementation, configuration, and optimization projects across finance, supply chain, and CRM domains.

You will translate business needs into scalable ERP solutions, manage stakeholder relationships, and identify opportunities for system enhancements and AI-enabled improvements in a

Qualifications

• 2+ years of experience in SaaS, ERP, finance systems, technology consulting, system implementation, client success, or a related field.

Responsibilities

• Work closely with clients to understand business requirements, operational challenges, and system-related issues.
• Investigate ERP issues, identify root causes, and recommend practical solutions to support business operations.
• Gather and analyse requirements for ERP enhancements, configurations, and change requests.
• Translate business requirements into practical and scalable system solutions.
• Support ERP implementation, optimisation, module rollout, and business process improvement projects.
• Participate in key project activities including requirements gathering, system configuration, testing, user training, deployment, and go-live support.
• Review existing business processes and identify opportunities for system improvement, automation, and greater operational efficiency.
• Support clients across business functions such as finance, supply chain, CRM, reporting, and other core operations.
• Work closely with users, managers, decision-makers, consultants, and technical teams to align project priorities and expected outcomes.
• Manage day-to-day client communication and maintain strong relationships with key stakeholders.
• Provide recommendations on system utilisation, reporting requirements, process improvements, and ERP adoption.
• Identify additional client requirements and potential opportunities for system enhancements or further consulting engagements.
• Support solution discussions, proposals, and other activities related to the development of existing client accounts.
• Explore opportunities to utilise AI, workflow automation, and emerging technologies within ERP and business processes.
• Utilise AI and automation tools where appropriate to improve analysis, documentation, solution design, and overall delivery efficiency.

Skills

Client management

Stakeholder communication

Analytical thinking

Problem solving

Multi-priority handling

Tools

SaaS

NetSuite

SAP

Oracle

Job description

Monroe Consulting Group is seeking a Customer Success Manager in Jakarta to drive value for ERP and SaaS clients. You will work closely with clients to understand requirements, resolve system issues, and support implementation, configuration, and optimization projects across finance, supply chain, and CRM domains.

You will translate business needs into scalable ERP solutions, manage stakeholder relationships, and identify opportunities for system enhancements and AI-enabled improvements in a