Enterprise CSM: Remote APAC with Japanese

Canonical Ltd; Indonesia; Remote; IDR 1,427,297,000 - 2,497,770,000; Full time

Benefits offered by this job

Personal learning and development budget of USD 2,000 per year

Performance-driven annual bonus

Distributed work environment

Annual holiday leave

Maternity and paternity leave

Job summary

A leading technology company is looking for an Enterprise Customer Success Manager to enhance customer experiences with products like Ubuntu Pro and Openstack. The role, based remotely in Indonesia, requires a native Japanese speaker with excellent English skills and a background in IT and cloud technologies. Responsibilities include onboarding customers, managing complex projects, and ensuring customer satisfaction. The company offers a competitive compensation package, including a personal development budget and flexible work environment.

Qualifications

• Native Japanese level required with excellent command of English.
• Minimum 5 years in IT with experience on topics like Linux, cloud computing, and security.
• Strong presentation skills and the ability to guide complex software conversations.
• Team player with internal and external interaction capabilities.

Responsibilities

• Onboard customers and introduce them to our products.
• Coordinate projects with IT managers and developers.
• Manage customer portfolio and identify growth opportunities.
• Drive customer satisfaction and retention.
• Support customers through ticket requests.

Skills

Customer-facing skills

Cloud and data centre infrastructure

Collaboration

Communication in Japanese and English

Education

5+ years in IT with Linux and cloud computing exposure

Tools

Salesforce

Jira

Job description

A leading technology company is looking for an Enterprise Customer Success Manager to enhance customer experiences with products like Ubuntu Pro and Openstack. The role, based remotely in Indonesia, requires a native Japanese speaker with excellent English skills and a background in IT and cloud technologies. Responsibilities include onboarding customers, managing complex projects, and ensuring customer satisfaction. The company offers a competitive compensation package, including a personal development budget and flexible work environment.