Elite Loyalty & Quality Manager - Luxury Resort

The Luxury Collection; Indonesia; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

The Luxury Collection Hotels & Resorts, Jimbaran, Bali, seeks a Loyalty & Quality Manager to lead elite member experiences from pre-arrival to post-stay follow-up. You will oversee recognition, engagement, and benefits delivery, coordinating with the Loyalty Head Connector and Connector Team to ensure seamless Elite member journeys.

You will implement quality assurance processes, train staff, and drive continuous improvement at the property level, aligning with brand standards, and

Qualifications

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.
• OR 4-year degree from an accredited university in Hospitality, Business Administration, or related major.
• Ability to understand quality management practices and teaches to others.
• Ability to understand data collection methods.
• Knowledge of budget preparation and the control of costs.
• Working knowledge of statistical measurement tools.

Responsibilities

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Skills

Loyalty programs

Quality assurance

Leadership

Guest relations

Education

2-year degree in Hospitality or related major

4-year degree in Hospitality, Business Administration, or related major

Tools

Excel

Data analysis

Job description

The Luxury Collection Hotels & Resorts, Jimbaran, Bali, seeks a Loyalty & Quality Manager to lead elite member experiences from pre-arrival to post-stay follow-up. You will oversee recognition, engagement, and benefits delivery, coordinating with the Loyalty Head Connector and Connector Team to ensure seamless Elite member journeys.

You will implement quality assurance processes, train staff, and drive continuous improvement at the property level, aligning with brand standards, and