E-Store Operations Executive (E-Distribution)

ZALORA Group; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

ZALORA Group is seeking an independent and detail oriented E-store Operation Executive to join its Platform Services Team. You will build and manage the daily operations of a portfolio of regional brand e-stores on Lazada, Shopee, TikTok, and other marketplaces, aligning with commercial objectives.

The role requires a Bachelor's degree, 3-5 years in e-commerce or related fields, strong data skills with Tableau/Looker Studio and Excel, and the ability to coordinate with Tech, Warehouse, and

Qualifications

• Bachelor's degree required; higher qualification preferred.
• 3-5 years in Business Project Management, E-commerce, SaaS/PaaS, or B2B2C logistics.
• Experience with marketplaces tools across Lazada, Shopee, TikTok, Tokopedia, Blibli, PGMall, Decathlon.

Responsibilities

• Create and manage SKU/Product setup for new/existing stores across regions and third-party marketplaces.
• Coordinate with Tech, Warehouse and Customer Service to troubleshoot orders and ensure smooth operations.
• Launch, handover, and deactivate stores on marketplaces within timelines and brand guidelines.

Skills

E-commerce operations

Data analysis

Stakeholder management

Cross-functional collaboration

Process optimization

Education

Bachelor's degree

Tools

Tableau

Looker Studio

Microsoft Excel

Job description

Zalora is searching for an independent and detail oriented E-store Operation Executive to join its regional commercial department in a new and fast growing business unit. The E-store Operation Executive is expected to build and manage the daily operations of a portfolio of regional brands’ e-stores on other general merchandise marketplaces (Lazada, Shopee, TikTok, The Iconic, PGMall, Decathlon), supporting their performance and long term growth.

Develop and execute annual, seasonal, and monthly plans aligned with business and financial objectives.

RESPONSIBILITIES

• In charge of SKU / Product creation of new / existing stores across all ventures (Malaysia, Singapore, Philippines, Australia, Thailand etc.) and all third party marketplaces (Lazada, Shopee, TikTok, PGMall, The Iconic, Decathlon, etc.) within the commercial guidelines.
• Manage and collaborate with cross-functional teams (Tech, Warehouse, Customer Service) to troubleshoot all order issues and ensure the operation run smoothly.
• In charge of the setup, launch, handover, deactivation of new / existing stores on existing or newly ventured third party marketplaces (Malaysia, Singapore, Philippines, Australia, Thailand etc.) within the agreed timelines, with specific focus on: account opening, application to Malls / Premium areas, store decoration in line with brands / commercial PIC requirements, and product upload.
• Manage and execute existing and operation setup processes to connect and integrate accounts in third party marketplaces with Zalora’s internal operational supporting eco-system.
• Create, manage and facilitate operational SOPs to continuously enhance and improve the efficiency / effectiveness of task execution.
• To individually / lead and support team members in scoping e-Distribution / e-Store management service (e-stores) attributes tracking visibility
• To individually / lead and support team members in tasks execution and performance tracking in all related e-store maintenance activities (product creation, product details enhancement, price change, store layout improvement etc.)
• To individually / lead and support team members in new / existing e-Store launching (incubation - live date - post live follow up)
• Visualization of all related e-Stores tracker data management (e-store performance reporting)
• Visualization of all e-Stores major / minor campaign performance
• To individually / lead and support team members in developing e-Store customer engagement SOP, guide and performance measurement metrics (broadcast message, customer engagement message push etc.)
• To individually /lead and support team members in data and information source for internal / external business reviews
• To individually / lead and support team members in developing scope of work for eSM service scope expansion project (customer chat management etc.)

REQUIREMENTS

• Bachelor's degree is a minimum, higher qualification preferred
• 3-5 years of working experience in the field of Business Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistics.
• Have good knowledge with all marketplaces tools and features (Lazada, Shopee, TikTok, Tokopedia, Blibli, PGMall, The Iconic, Decathlon)
• Strong analytical and problem solving skills
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong negotiator with a commercial mindset
• Results driven individual, details oriented and able to navigate complexity in a demanding environment with tight deadlines.
• Experience in managing e-store in South East Asia online marketplaces will be greatly appreciated
• Number-oriented person, skilled in working with data tools (e.g. Tableau, looker studio etc)
• Interest in driving business improvements through analysis and data-driven decision making
• Proficient in Microsoft Excel is a must.
• Professional working proficiency in English and Indonesian

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest for building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.