Duty Manager

Accorhotel; Kecamatan Ubud; On-site; IDR 133,920,000 - 223,200,000; Full time

Benefits offered by this job

Discounted rates at Accor hotels

Learning and development programs

Global career opportunities

CSR & ESG initiatives

Job summary

Accor is seeking a Duty Manager/Front Office leader in Bali to ensure smooth operations, guest satisfaction, and efficient check-in/check-out. You will oversee Front Desk, Bell, and Cashier functions while coordinating across departments and maintaining clean lobby areas.

Requirements include a hospitality diploma or degree, prior team-leading experience, fluency in English, and proficiency with Windows and Opera Cloud PMS. Growth opportunities exist within Accor properties worldwide.

Qualifications

• Diploma or Degree preferably in hospitality or related field.
• Previous experience as a Team Leader or Duty Manager.
• Fluent in English; other languages preferable.
• Computer literate and able to use Windows; familiar with PMS tools.

Responsibilities

• Oversee Front Desk, Bell operations, Guest Experience and Cashier duties.
• Coordinate with departments for smooth and coordinated work.
• Maintain cleanliness of Front Office areas: Lobby, reception, drive way.
• Interact with guests and understand their requirements.
• Lead heartist team briefing and ensure smooth check-in/check-out.
• Address guest inquiries and resolve complaints promptly.
• Ensure VIP room inspections in coordination with Housekeeping.

Skills

Front Desk Ops

Guest Experience

Leadership

PMS Opera Cloud

Windows OS

Communication

Problem Solving

Education

Diploma in Hospitality

Tools

Opera Cloud PMS

Job description

Primary Responsibilities

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
• Responsible for Front Desk, Bell operations, Guest Experience and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office i.e; Lobby, drop off area, reception, stairs and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

• Adhere to the Standard Operating Procedures & policies.
• Check outstanding of in-house guests on a daily basis.
• To check whether the following records are kept in order and up to date.
• Reception / Information Log Book
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Ensure all V.V.I.P room inspection in coordination with Housekeeping Department.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Conduct briefing for all heartist team members.
• Diploma or Degree preferably in hospitality or related field
• Previous experience as a Team Leader or Duty Manager
• Computer literate (Windows environment), PMS (Opera cloud), and an aptitude for new technologies
• Fluent in English, other foreign languages are preferable
• Leadership capabilities and experiences in facing unpredicted situations

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.