Driver Administration Specialist - Bali

PT Xanhsm Green And Smart Mobility Indonesia; Provinsi Bali; On-site; IDR 84,000,000 - 120,000,000; Full time

Job summary

PT Xanhsm Green And Smart Mobility Indonesia is seeking an on-site administrator to support drivers in Bali. You will handle onboarding, document validation, and driver records, while managing debt collection and contract terminations as needed.

The ideal candidate has 1–2 years in admin/ops with strong Excel/Sheets skills and solid communication with drivers. Join us for a fast-paced role supporting day-to-day mobility operations.

Qualifications

• 1–2 years of experience in administration, operations, or customer service.
• Experience in transportation, logistics, fleet management, or ride-hailing is a plus.
• Strong administrative and organizational skills with attention to detail.
• Good communication and interpersonal skills with drivers.
• Able to work on-site and independently.

Responsibilities

• Assist drivers with administrative needs and inquiries.
• Complete onboarding procedures for newly registered drivers.
• Ensure documents and processes are completed accurately and on time.
• Handle driver contract termination procedures per policy.
• Carry out daily debt collection and maintain payment records.
• Coordinate with teams to resolve driver-related issues.
• Maintain up-to-date driver records and documentation.
• Support other driver administration and operational activities.

Skills

Administration

Operations

Customer Service

Attention to detail

Communication

Interpersonal skills

Teamwork

Organizational skills

Tools

Microsoft Office

Excel/Google Sheets

Job description

Welcome and assist drivers with their administrative needs and inquiries.

Complete onboarding procedures for newly registered drivers.

Ensure all required documents and administrative processes are completed accurately and on time.

Handle driver contract termination procedures in accordance with company policies.

Carry out the daily debt collection process and maintain accurate payment records.

Coordinate with relevant teams to resolve driver-related administrative issues.

Maintain accurate and up-to-date driver records and documentation.

Support other driver administration and operational activities as required.

What We're Looking For

Minimum 1–2 years of experience in administration, operations, customer service, or a related field.

Experience in transportation, logistics, fleet management, or ride-hailing is a plus.

Strong administrative and organizational skills with good attention to detail.

Good communication and interpersonal skills, especially when interacting with drivers.

Comfortable handling collection-related activities and following up with drivers professionally.

Proficient in Microsoft Office, especially Excel/Google Sheets.

Able to work independently and as part of a team.

Responsible, proactive, detail-oriented, and able to work in a fast-paced environment.

Willing to work on-site and interact directly with drivers.