Digital Experience Designer

AIA Indonesia; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

AIA Indonesia is seeking an experienced UI/UX designer/researcher to craft human-centered experiences for digital and physical touchpoints. You will conduct interviews, surveys, and usability tests to uncover insights and transform them into intuitive user flows, wireframes, and prototypes.

Collaborate with product managers, developers, and business teams to ensure designs align with goals. Strong Figma skills, Jira experience, and a background in insurance or financial services are highly

Qualifications

• Bachelor's degree required or equivalent.
• 4+ years in UI/UX design or research roles.
• Knowledge of insurance or financial services is a plus.
• Proficiency with Figma for flows, UI and prototypes.
• Experience with project management tools (preferably JIRA).
• Basic programming understanding is a bonus.

Responsibilities

• Design human-centered experiences across digital and physical touchpoints.
• Conduct qualitative and quantitative user research (interviews, surveys, usability tests).
• Develop user flows, wireframes, and interactive prototypes.
• Structure content and navigation for clarity and efficiency.
• Collaborate with product managers, developers, and stakeholders.

Skills

Figma

User Research

Usability Testing

Prototyping

Interaction Design

Wireframing

Education

Bachelor's degree

Tools

JIRA

Job description

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To create human-centered designs that enhance usability, accessibility, and satisfaction across digital and physical touchpoints, aligning with business goals and customer needs.

User Research & Insights

• Conduct qualitative and quantitative research (interviews, surveys, usability testing).
• Analyze user behavior, pain points, and motivations.
• Develop user flows, wireframes, and prototypes.
• Structure content and navigation for clarity and efficiency.
• Ensure intuitive interaction patterns across platforms.

Visual & Interface Design

• Collaborate with UI designers or front-end developers to create high-fidelity designs
• Maintain consistency with brand guidelines.

Collaboration & Stakeholder Engagement

• Work closely with product managers, developers, and business teams.
• Present design rationale and user insights to stakeholders.
• Facilitate design thinking workshops or co-creation sessions.

Usability Testing & Iteration

• Plan and conduct usability tests.
• Analyze feedback and iterate designs accordingly.
• Validate design decisions with real users.

Documentation & Handoff

• Ensure smooth handoff and support during implementation.

Job Requirements

• Education – A bachelor’s degree at minimum
• Experience – At least 4 years of working experience as UI/UX designer or researcher
• In-depth knowledge of business operation of insurance or financial services will be a huge advantage
• Expert knowledge in using Figma to design user flows, UI, and prototypes
• Experienced in using project management tools preferably JIRA
• Basic understanding of programming languages is a plus