Delivery Operations Manager — First & Last Mile

TikTok Inc.; Jakarta Utara; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

TikTok Inc. is seeking a Delivery Operations Supervisor for Jabodetabek (Jakarta area) to oversee end-to-end hub activities, including first mile and last mile. You will manage manpower costs, courier supply, and COD reconciliations while coaching supervisors to uphold safety and performance standards.

The role requires leadership, data-driven decision making, and the ability to align operations with company strategy in a fast-paced environment.

Qualifications

• Bachelor's degree required in Business Administration, Logistics, or related field.
• Minimum 3 years in a supervisory role within first mile and last-mile delivery operations.
• Proficiency in Microsoft Office and logistics management software.

Responsibilities

• Oversee end-to-end hub operations daily in Jabodetabek (First mile & Last Mile).
• Maintain and control manpower cost, courier supply, and COD reconciliation.
• Provide coaching to Supervisors and Hub Leads to ensure safety and best practices.
• Achieve KPIs related to service, cost, productivity, quality, and customer satisfaction.
• Collaborate with cross-functional teams to streamline processes and enhance efficiency.
• Ensure direction of strategy is consistent.

Skills

Delivery operations

First mile & Last mile

MS Office

Education

Bachelor's degree in Business Administration, Logistics, or related field

Tools

Microsoft Office

Job description

TikTok Inc. is seeking a Delivery Operations Supervisor for Jabodetabek (Jakarta area) to oversee end-to-end hub activities, including first mile and last mile. You will manage manpower costs, courier supply, and COD reconciliations while coaching supervisors to uphold safety and performance standards.

The role requires leadership, data-driven decision making, and the ability to align operations with company strategy in a fast-paced environment.