Delinquency Collections & Customer Care Specialist

Travel-Leisure-Co; Provinsi Bali; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Travel + Leisure Co. is a global leader in vacation ownership and travel membership.

The role focuses on delivering exceptional customer service, handling delinquency prevention and collection for portfolio accounts, and re-engaging owners to maximize satisfaction and loyalty. Based in Bali, the position requires strong verbal and written communication, ownership of client interactions, and adherence to regulatory guidelines while supporting the business goals and customer experience.

Qualifications

• Excellent customer service and strong communication skills are required.
• Ability to own and manage inbound/outbound communications.
• Capacity to support owners and maintain relationships effectively.

Responsibilities

• Handle high-volume inbound and outbound calls to service and collect on portfolio accounts.
• Maintain high customer service standards and resolve complaints promptly.
• Provide information and advice on products, services, and accounts.
• Aim for maximum recovery of arrears within targets.
• Follow appropriate procedures considering policy and legislation.
• Maintain accurate records of actions and account status.

Skills

Customer service

Verbal communication

Written communication

Ownership

Job description

Travel + Leisure Co. is a global leader in vacation ownership and travel membership.

The role focuses on delivering exceptional customer service, handling delinquency prevention and collection for portfolio accounts, and re-engaging owners to maximize satisfaction and loyalty. Based in Bali, the position requires strong verbal and written communication, ownership of client interactions, and adherence to regulatory guidelines while supporting the business goals and customer experience.