Data Centre Engineer: Tech Support II with AI Assistance

JPMorganChase; Desa Ciranjeng; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

J.P. Morgan is seeking a Technology Support II to join the Infrastructure Platforms Team. You will provide first-line support, troubleshoot hardware, software, and networks, and help deliver high-quality technology services to internal customers.

The role emphasizes AI-assisted incident triage, validation of outputs, and adherence to security and operational procedures, with a focus on continuous improvement.

Qualifications

• Bachelor's degree in CS, Cybersecurity, Data Science or related.
• 2+ years of frontline end-user support and incident triage.
• Knowledge of data centre infrastructure, networking basics.
• Ability to configure iLo/iDrac remote access.
• Experience with AI-assisted incident recommendations and validation.

Responsibilities

• Provide first-line support for hardware, software, and tech issues.
• Coordinate resources to ensure timely delivery of tech support.
• Use enterprise AI capabilities to speed incident triage and hypothesis generation.
• Support system functionality with hardware, cabling, and network knowledge.
• Apply diagnostic tools and best practices to resolve issues.
• Identify recurring interruptions and aid validated remediation.

Skills

First-line support

End user support

Troubleshooting

AI-assisted tooling

Network basics

Security awareness

Education

Bachelor's Degree

Tools

iLo / iDrac

Cabling testing tools

Building Management System

Security systems & fire protection

Job description

J.P. Morgan is seeking a Technology Support II to join the Infrastructure Platforms Team. You will provide first-line support, troubleshoot hardware, software, and networks, and help deliver high-quality technology services to internal customers.

The role emphasizes AI-assisted incident triage, validation of outputs, and adherence to security and operational procedures, with a focus on continuous improvement.