Data Center IT Operations & Reliability Lead

Alibaba Cloud; Kota Semarang; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

Alibaba Cloud requires an experienced O&M Manager to lead data center operations, ensuring server hardware and network equipment are managed to meet SLA targets. The role involves developing O&M strategies, standardizing procedures, and driving safety and compliance within an onsite facility.

The successful candidate will oversee training and performance of the on-site team, coordinate multi-party resources, and maintain strong communication with related teams to mitigate risks and

Qualifications

• Bachelor's degree in Computer Science or a relevant major.
• Minimum 3 years of O&M management or project experience with IT, server, and network-related hardware.
• Familiar with server and network infrastructure technologies and IT service delivery principles.
• Ability to ensure stable SLA targets and resolve operational problems.

Responsibilities

• O&M management and data center operations planning.
• Develop and execute IT O&M strategies to ensure stability.
• Standardize operations and ensure work orders meet SLA requirements.
• Provide on-site technical support and improve troubleshooting efficiency.
• Manage onsite O&M team and coordinate resources across teams.

Skills

Team management

English fluency

Emergency handling

Problem solving

On-site work

Education

Bachelor's degree in Computer Science

Tools

ITSM knowledge

Server hardware

Network infrastructure

Job description

Alibaba Cloud requires an experienced O&M Manager to lead data center operations, ensuring server hardware and network equipment are managed to meet SLA targets. The role involves developing O&M strategies, standardizing procedures, and driving safety and compliance within an onsite facility.

The successful candidate will oversee training and performance of the on-site team, coordinate multi-party resources, and maintain strong communication with related teams to mitigate risks and