Data Analytics Lead

Fore Coffee; Jakarta Pusat; On-site; IDR 550,000,000 - 750,000,000; Full time

Job summary

Fore Coffee is seeking a Data Analyst Lead to own business performance reporting and analytics across weekly and monthly leadership reviews. You will drive clear narratives that highlight what moved, why, and recommended actions, while monitoring key KPIs and flagging anomalies.

You will lead deep-dive analyses on acquisition, retention, pricing, promotions, and store/channel performance, and oversee dashboards and data quality in collaboration with Data Engineering.

Qualifications

• Own the metric layer: one definition per KPI, documented and consistent across reports and dashboards.
• Govern the Metabase dashboard portfolio, including standards, access by role, and retirement of unused dashboards.
• Partner with Data Engineering on the ClickHouse platform, ensuring tables and dashboards are trusted.

Responsibilities

• Own the weekly and monthly performance reviews for Fore Coffee leadership, from data pull to final narrative.
• Make every report lead with the so what: what moved, why it moved, and what the business should do next.
• Monitor core KPIs (GMV, transactions, AOV, new and returning users, store and channel performance) and flag anomalies before leadership.

Skills

SQL

Leadership

Storytelling

Analytics

Tools

Metabase

ClickHouse

Job description

Business performance reporting

• Own the weekly and monthly performance reviews for Fore Coffee and Fore Donut leadership, from data pull to final narrative.
• Make every report lead with the \"so what\": what moved, why it moved, and what the business should do next.
• Monitor core KPIs (GMV, transactions, AOV, new and returning users, store and channel performance) and flag anomalies before they reach leadership.

Business performance reporting

• Own the weekly and monthly performance reviews for Fore Coffee and Fore Donut leadership, from data pull to final narrative.
• Make every report lead with the \"so what\": what moved, why it moved, and what the business should do next.
• Monitor core KPIs (GMV, transactions, AOV, new and returning users, store and channel performance) and flag anomalies before they reach leadership.

Analytics and insight

• Lead deep-dive analyses on customer acquisition, retention and cohorts, promotion and pricing effectiveness, menu performance, and new-store and city expansion.
• Design and read A/B tests and campaign measurement with sound statistical method.
• Translate ambiguous business questions into clear hypotheses, analyses and recommendations.

Metrics, dashboards and data quality

• Own the metric layer: one definition per KPI, documented and consistent across reports and dashboards.
• Govern the Metabase dashboard portfolio, including standards, access by role, and retirement of unused dashboards.
• Partner with Data Engineering on the ClickHouse platform, making sure tables and dashboards reconcile and stay trusted.

Stakeholder partnership

• Act as the main analytics counterpart for Commercial, Marketing, Operations and Finance heads.
• Run intake and prioritisation of analytics requests, and push back on low-value work.
• Present findings to senior leadership in clear, decision-ready form.

Team leadership

• Lead, coach and grow the Data Analyst team, including goal setting, reviews and career development.
• Review analysts' SQL, logic and storytelling before work goes out.
• Hire for the team as it grows, and build repeatable ways of working (templates, peer review, documentation).