Cybersecurity Services Delivery Lead

PT Intikom Berlian Mustika; Jakarta Selatan; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

PT Intikom Berlian Mustika is seeking an experienced Cybersecurity Service Delivery Manager to lead end-to-end cybersecurity services from Jakarta. You will act as a trusted advisor, align security programs with business goals, and drive service performance with customers.

You will guide cross-functional teams, manage senior stakeholders, and identify security improvements in line with ISO 27001 and UU PDP, while exploring opportunities for service growth and upselling.

Qualifications

• Bachelor’s degree in IT, CS, cybersecurity or related field.
• 10+ years of experience in cybersecurity or technology services.
• Experience in security implementations, engineering, SOC, or technical consulting.
• Strong knowledge across network, data, application, and operations.
• Understanding of ISO 27001 and UU PDP compliance.

Responsibilities

• Lead end-to-end delivery of cybersecurity services (Security Implementation, MSSP, SOC, and Professional Services).
• Ensure service performance against SLA, KPI, contractual obligations and security standards.
• Advise customers by understanding business, risks, and security needs.
• Lead service reviews, QBRs, escalations, and engage senior stakeholders.
• Guide Project Managers, SOC Leads, Implementation Leads, and teams.
• Identify opportunities to strengthen security per ISO 27001 and UU PDP.
• Identify opportunities for service improvement, expansion, cross-selling and upselling.
• Develop team capabilities through coaching and continuous improvement.

Skills

Customer-facing

Advisory skills

Leadership

Business acumen

Stakeholder management

Cybersecurity expertise

Coaching

Cross-selling upselling

ISO 27001 knowledge

UU PDP knowledge

Education

Bachelor’s degree in IT/CS/Cybersecurity

Job description

PT Intikom Berlian Mustika is seeking an experienced Cybersecurity Service Delivery Manager to lead end-to-end cybersecurity services from Jakarta. You will act as a trusted advisor, align security programs with business goals, and drive service performance with customers.

You will guide cross-functional teams, manage senior stakeholders, and identify security improvements in line with ISO 27001 and UU PDP, while exploring opportunities for service growth and upselling.