Customer Value & Persistency Lead (Cross-Sell & Retention)

AXA Group; Jakarta Pusat; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

AXA Group in Jakarta is seeking a Customer Value & Persistency Manager to drive cross-selling and upselling among in-force customers and to manage persistency initiatives across all company channels.

The role focuses on improving product holding through strategy-aligned initiatives, staying current with industry best practices, and leading cross-functional discussions to ensure alignment with the Persistency Committee TOR.

Qualifications

• Bachelor's degree in data science, actuarial science, mathematics, business, marketing or related field.
• At least 5 years in life insurance industry in in-force management, persistency, customer experience and/or sales.

Responsibilities

• Develop and lead key initiatives on cross-selling and upselling to existing (in-force) customers.
• Develop and lead key initiatives to win back customers who have lapsed or surrendered their policy.
• Lead key initiatives on persistency for each channel (IBC, TM, DD, others).
• Stay up to date with industry trends and best practices in customer retention and persistency.
• Conduct monthly Persistency working team discussions to align with stakeholders as TOR.
• Monitor Persistency dashboard and reporting exercises.

Skills

Cross-selling

Upselling

Persistency management

Customer experience

Education

Bachelor's degree in data science, actuarial science, mathematics, business, marketing or related field

Job description

AXA Group in Jakarta is seeking a Customer Value & Persistency Manager to drive cross-selling and upselling among in-force customers and to manage persistency initiatives across all company channels.

The role focuses on improving product holding through strategy-aligned initiatives, staying current with industry best practices, and leading cross-functional discussions to ensure alignment with the Persistency Committee TOR.