Customer Value Impact & Performance Insights

PT XLSMART Telecom Sejahtera Tbk

Jakarta Utara

On-site

IDR 133,920,000 - 234,360,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

PT XLSMART Telecom Sejahtera Tbk is seeking an analytics professional to monitor customer base health, measure CLV movements and campaign uplift, and deliver actionable insights for retention. You will track KPIs like churn rate, ARPU, and CLV across lifecycle stages and customer value tiers.

The role requires 1-3 years of related experience and a Bachelor’s degree in IT/Math/Statistics, and it is a permanent, full-time position based in Jakarta.

Qualifications

Bachelor Degree in IT, Mathematics or Statistics.
1-3 years of related experience.

Responsibilities

Monitor churn, ARPU, and CLV movements across lifecycle stages and value tiers.
Analyze churn trends and root causes by lifecycle stage and customer value tier.
Measure campaign uplift, retention rate, and churn reduction.
Monitor CLM campaign performance and derive actionable insights.
Develop CLM performance dashboards and reports.
Align CLM base performance reporting with analytics across the company.

Education

Bachelor's degree in Information Technology / Mathematics / Statistics

Job description

Description

Job Purpose : Monitor and analyze customer base health, measure campaign uplift and CLV metrics to deliver actionable insights that drive retention

Main Responsibility

Monitor CLM base KPIs including churn rate, gross adds, net adds, ARPU, and customer lifetime value (CLV) movement
Analyze churn trends and root causes by lifecycle stage and customer value tier
Measure campaign uplift, retention rate, and churn reduction
Monitor CLM campaign performance
Develop CLM performance dashboards tracking
Align CLM base performance reporting & data with analytics across in the company

Key Output