Customer Value Impact & Performance Insights

Xlsmart; Indonesia; On-site; IDR 144,000,000 - 216,000,000; Full time

Job summary

Xlsmart di Indonesia membuka posisi untuk seorang profesional di bidang Customer Value Impact & Performance Insights. Tugas utama meliputi pemantauan KPI basis pelanggan, analisis churn, serta mengukur dampak kampanye dan ROI CLM untuk meningkatkan retensi pelanggan.

Kualifikasi yang dibutuhkan meliputi gelar sarjana di bidang terkait (TI/Matematika/Statistik) dan pengalaman 1–3 tahun di bidang terkait. Posisi ini bersifat penuh waktu dan berbasis di Indonesia.

Qualifications

• Gelar sarjana di bidang terkait; Teknologi Informasi / Matematika / Statistik
• Pengalaman 1-3 tahun di bidang terkait

Responsibilities

• Monitor KPI basis pelanggan termasuk churn rate, ARPU, CLV dan pergerakan nilai pelanggan
• Analisis tren churn dan penyebabnya berdasarkan tahap siklus hidup dan nilai pelanggan
• Ukur dampak kampanye, retensi, dan pengurangan churn
• Pantau kinerja kampanye CLM dan pembuatan dashboard kinerja CLM
• Selaraskan pelaporan kinerja CLM dengan analitik di perusahaan

Education

Bachelor Degree in related fields; Information Technology/ Mathematics / Statistics

Job description

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Customer Value Impact & Performance Insights

Perusahaan : Xlsmart Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Customer Value Impact & Performance Insights

Job Purpose : Monitor and analyze customer base health, measure campaign uplift and CLV metrics to deliver actionable insights that drive retention

Main Responsibility

• Monitor CLM base KPIs including churn rate, gross adds, net adds, ARPU, and customer lifetime value (CLV) movement
• Analyze churn trends and root causes by lifecycle stage and customer value tier
• Measure campaign uplift, retention rate, and churn reduction
• Monitor CLM campaign performance
• Develop CLM performance dashboards tracking
• Align CLM base performance reporting & data with analytics across in the company

Key Output

• Actionable insights and recommendations for CVM strategy
• Churn driver analysis by lifecycle stage and customer value tier
• Campaign impact, analysis and uplift
• CLM performance reports / Dashboard

Requirements

• Bachelor Degree in related fields;Information Technology/ Mathematics / Statistics
• Having experience 1-3 years in related fields

Tentang Perusahaan

Xlsmart

xlsmart.co