Customer Support Engineer - CSS (Linux, Kubernetes, DevOps & Infrastructure)

PT IT Group Indonesia; Jakarta Selatan; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

PT IT Group Indonesia is seeking a Customer Support Engineer to maintain Kubernetes environments and DevOps platforms, ensuring high reliability and performance. You will provide technical support, assist with CI/CD pipelines, and help optimize infrastructure while solving issues promptly.

Ideal candidates have a Bachelor's degree in a related field and up to 2 years of experience in system administration or IT support, with strong scripting and problem-solving skills and good communication

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related discipline.
• Maximum 2 years of experience in system administration, IT technical support, or DevOps platform environments.
• Foundational knowledge and experience with Linux OS, Containerization, and Kubernetes.
• Basic understanding or hands-on exposure to DevOps platforms, CI/CD tools, and automation.
• Solid scripting skills (e.g., Bash/Shell, Python, or similar) is a strong advantage.
• Strong analytical, troubleshooting, and problem-solving abilities in deadline-driven environments.
• Good communication, teamwork, and customer service skills with a commitment to continuous learning.

Responsibilities

• Provide high-quality technical support and services to customers to ensure continuous system availability.
• Support the implementation, troubleshooting, and updates of Kubernetes environments and containerized applications.
• Assist in the implementation, maintenance, and regular updates of DevOps platforms and CI/CD pipelines.
• Monitor, maintain, and optimize system infrastructure for optimal performance and operational efficiency.
• Troubleshoot, analyze, and resolve technical issues related to systems, servers, and platforms promptly.

Skills

Kubernetes

Linux

Scripting (Bash/Python)

DevOps concepts

CI/CD

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science/IT/Related

Tools

Kubernetes

Linux

CI/CD tools

Job description

Support the reliability, performance, and continuous availability of customer systems by maintaining Kubernetes environments and DevOps platforms. This role contributes to smooth system operations, efficient infrastructure performance, and timely issue resolution.

Key responsibilities

Provide high-quality technical support and services to customers to ensure continuous system availability.

Support the implementation, troubleshooting, and updates of Kubernetes environments and containerized applications.

Assist in the implementation, maintenance, and regular updates of DevOps platforms and CI/CD pipelines.

Monitor, maintain, and optimize system infrastructure for optimal performance and operational efficiency.

Troubleshoot, analyze, and resolve technical issues related to systems, servers, and platforms promptly.

What we're looking for

Bachelor's degree (S1) in Computer Science, Information Systems, Information Technology, or a related discipline.

Maximum 2 years of experience in system administration, IT technical support, or DevOps platform environments.

Foundational knowledge and experience with Linux OS, Containerization, and Kubernetes.

Basic understanding or hands‑on exposure to DevOps platforms, CI/CD tools, and automation.

Solid scripting skills (e.g., Bash/Shell, Python, or similar) is a strong advantage.

Strong analytical, troubleshooting, and problem‑solving abilities in deadline‑driven environments.

Good communication, teamwork, and customer service skills with a commitment to continuous learning.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Customer Support Engineer?
• Kualifikasi mana yang kamu miliki?

Information Technology Services 51-100 employees

ITG is a Business Technology Expert that innovatively co‑creates and delivers transformative solutions through valuable customer experience.

We provide technology software applications and solutions to ensure alignment with our customer’s objectives, goals, and strategies.

Our experts work side‑by‑side with our customers, partnering with them throughout their

With 18 years of experience, we have been serving customers big and small across various industries throughout the ASEAN region. Alongside with our customers, we aspire to continue Innovate, Transform and Grow as we venture towards digital transformation.

ITG is a Business Technology Expert that innovatively co‑creates and delivers transformative solutions through valuable customer experience.

We provide technology software applications and solutions to ensure alignment with our customer’s objectives, goals, and strategies.

Our experts work side‑by‑side with our customers, partnering with them throughout their

With 18 years of experience, we have been serving customers big and small across various industries throughout the ASEAN region. Alongside with our customers, we aspire to continue Innovate, Transform and Grow as we venture towards digital transformation.

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