English Customer Support (North America & Europe)

TP; Kota Yogyakarta; On-site; IDR 22,320,000 - 39,060,000; Full time

Job summary

Sleman City Hall in Yogyakarta is seeking a customer support role for fresh graduates. The position requires handling chats, calls and emails, providing product and service information, and updating customer records.

Night shifts, including weekends and public holidays, are required, with placement in Yogyakarta (WFO). Ideal candidates are communicative, fluent in English at B2 level, and ready to be assigned permanently at this location.

Qualifications

• Fresh graduates welcome.
• English proficiency at B2 level.
• Must be communicative and able to work with others.
• Willing to work permanent night shifts, including weekends and public holidays.
• Willing to be placed in Yogyakarta (WFO).

Responsibilities

• Answering incoming chats and respond to Email
• Handle Customer Inquiries by Calls/Chat/Email
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution

Skills

Fresh graduates

English (B2)

Communicative

Night shifts

Job description

YOGYAKARTA - Sleman City Hall (WFO, Work From Office)

Requirements :

• Fresh graduates are welcome
• Your English speaking is on point (B2 Level)
• Communicative
• Ready to work permanent night shifts (yes, weekends & public holidays included)
• Willing to be placed in Yogyakarta (WFO)

Responsibility :

• Answering incoming chats and respond to Email
• Handle Customer Inquiries by Calls/Chat/Email
• Provide Customers about Product and Service Information
• Identify and Escalate Priority Issues
• Documenting All Information According to Standard Operating Procedures
• Complete All Chat Logs
• Updating customers profile into computer
• Conduct customer surveys to ascertain level of customer service
• Able to quickly locate user problems and provide solution