Customer Success Support

Dealls – Jobs, CV & Mentoring; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Dealls – Jobs, CV & Mentoring in Jakarta is seeking a proactive Chat Support Agent to assist customers via chat, answer questions, and provide product information. This role focuses on delivering accurate guidance and a positive customer experience.

You will collaborate with sales, marketing and customer success teams to identify proactive engagement opportunities, gather feedback, and help improve the user experience.

Qualifications

• Attention to detail is essential.
• Strong written and verbal communication skills are required.
• Creative thinking and problem-solving abilities are valued.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor chat channels and initiate conversations with customers to offer assistance and information.
• Collaborate with sales, marketing, and customer success to identify proactive engagement opportunities.
• Gather customer feedback to help improve the user experience.

Skills

Attention to detail

Excellent communication

Creative thinking

Independent & team collaboration

Job description

• Monitor chat channels and initiate chat conversations with (potential) customers to offer assistance, answer questions, and provide product or service information.
• Collaborate with other teams such as sales, marketing, and customer success to identify opportunities for proactive engagement with customers through chat.
• Gather feedback from customers and improve the user experience.

Responsibilities

• Monitor chat channels and initiate chat conversations with (potential) customers to offer assistance, answer questions, and provide product or service information.
• Collaborate with other teams such as sales, marketing, and customer success to identify opportunities for proactive engagement with customers through chat.
• Gather feedback from customers and improve the user experience.

Requirements

• Attention to detail and comfortable with targets.
• Excellent communication skills, written and verbal.
• Creative thinking and problem-solving skills.
• Ability to work independently & in team.