Customer Success Project Intern: Onboarding & Training Lead

ByteDance; Jakarta Pusat; On-site; IDR 33,480,000 - 46,872,000; Part time

Job summary

ByteDance's Lark team in Indonesia is offering a project internship in the Customer Success group. You will help create onboarding docs, answer basic questions, run small training sessions, and manage batch operations to ensure a smooth client experience.

This role provides hands-on exposure to customer success in a fast-paced tech environment and the chance to impact APAC customers. We value proactive learners with strong English communication and teamwork, eager to contribute to customer

Qualifications

• Currently pursuing an undergraduate or postgraduate degree.
• Fluency in written and spoken English is needed to manage stakeholders in the APAC market.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Collaborate with the team to develop high-quality documentation and training materials for onboarding new customers.
• Be the go-to person for answering basic customer questions and providing clear, helpful support.
• Lead standard training sessions for small and medium-sized enterprises, helping them maximize the value of our solutions.
• Manage batch operations for customers, ensuring a smooth and consistent experience.

Skills

English fluency

Communication

Education

Undergraduate or postgraduate degree in progress

Job description

ByteDance's Lark team in Indonesia is offering a project internship in the Customer Success group. You will help create onboarding docs, answer basic questions, run small training sessions, and manage batch operations to ensure a smooth client experience.

This role provides hands-on exposure to customer success in a fast-paced tech environment and the chance to impact APAC customers. We value proactive learners with strong English communication and teamwork, eager to contribute to customer