APAC Customer Success Partner (Indonesia)

ByteDance; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

ByteDance is seeking a Customer Success Manager to onboard and guide APAC customers, with a focus on Indonesia, based in Jakarta.

You will build trusted partnerships, drive product adoption of Lark, and collaborate with internal teams to minimize churn and deliver measurable value for strategic accounts. You'll collaborate with regional leadership, report into the regional lead in Singapore, and develop reporting and insights to demonstrate value delivery to customers and internal stakeholders.

Qualifications

• Requires experience in a product and customer-facing role in a B2B context.
• Proactive, self-starter who can operate effectively in remote environments.
• Clear and concise communication in Bahasa Indonesia and English for regional stakeholders.
• Empathetic engagement to build strong customer relationships.
• Focus on strategic partnerships and long-term customer success.

Responsibilities

• Onboard and guide customers across the APAC region with emphasis on Indonesia.
• Drive product adoption of the Lark product and share best practices.
• Cultivate relationships with decision-makers and executive buyers to reinforce partnerships.
• Collaborate with internal and external stakeholders to drive desired customer outcomes.
• Develop reporting and insights to track value delivery for customers and stakeholders.
• Support regional CS efforts to minimize churn and maximize customer success.

Skills

B2B customer-facing

Bahasa Indonesia

English communication

Independent initiator

Remote collaboration

Strategic partnerships

Empathetic engagement

Job description

ByteDance is seeking a Customer Success Manager to onboard and guide APAC customers, with a focus on Indonesia, based in Jakarta.

You will build trusted partnerships, drive product adoption of Lark, and collaborate with internal teams to minimize churn and deliver measurable value for strategic accounts. You'll collaborate with regional leadership, report into the regional lead in Singapore, and develop reporting and insights to demonstrate value delivery to customers and internal stakeholders.