Customer Success Engineer

Lintasarta; Jakarta Pusat; On-site; IDR 80,000,000 - 110,000,000; Full time

Benefits offered by this job

PKWT with Lintasarta

Full WFO (Office-based)

Jakarta site placement

Job summary

Lintasarta is seeking a proactive Customer Success Management professional to ensure customer satisfaction, service excellence, and strong stakeholder management. You will act as the main liaison between customers and internal teams to ensure service performance meets SLA targets and drive improvements.

The role requires 1–3 years in customer service management or IT support, a degree in Computer Engineering / Informatics / Civil Engineering, and willingness to be placed at customer sites in

Qualifications

• Diploma or Bachelor’s degree in Computer Engineering / Informatics / Civil Engineering.
• 1–3 years of experience in Customer Service Management, IT Support / Network Operations, or Service Delivery / Customer Success.
• Strong communication, coordination, and problem-solving skills.

Responsibilities

• Manage and maintain relationships with assigned customers.
• Conduct regular visits/meetings to gather customer feedback and identify improvement opportunities.
• Support monthly performance report validation and reconciliation.
• Analyze service performance and provide improvement recommendations.
• Prepare Root Cause Analysis (RCA) and Service Improvement Plan (SIP) documentation.
• Coordinate with internal teams to ensure service quality and SLA achievement.
• Support incident handling, service requests, and customer escalations.
• Facilitate troubleshooting activities and service improvement initiatives.
• Prepare reports, presentations, and communication materials for customers.

Skills

Communication

Analytical thinking

Problem solving

Microsoft Office

Work under pressure

Education

D3/S1 degree in IT/Engineering

Tools

Microsoft Office

Job description

We're Hiring: Customer Success Management

We are seeking a highly motivated Customer Success Management professional to ensure customer satisfaction, service excellence, and effective stakeholder management. This role serves as the primary liaison between customers and internal teams, ensuring service performance meets agreed SLA targets while driving continuous service improvement initiatives.

• Diploma (D3) or Bachelor's Degree (S1) in: Computer Engineering / Informatics/ Civil Engineering
• 1–3 years of experience in: Customer Service Management,IT Support / Network Operations, and Service Delivery / Customer Success
• Good communication and coordination skills
• Strong analytical and problem-solving abilities
• Able to work under pressure and meet deadlines
• Proficient in Microsoft Office
• Willing to work overtime and be placed at customer locations if required
• Willing to be assigned to a telecommunications customer site in Jakarta.
• Willing to work full-time from the office (Full Work From Office/WFO).
• Willing to be employed under a Project-Based Fixed-Term Employment Agreement (PKWT) with Lintasarta.
• Manage and maintain relationships with assigned customers.
• Conduct regular visits/meetings to gather customer feedback and identify improvement opportunities.
• Support monthly performance report validation and reconciliation.
• Analyze service performance and provide improvement recommendations.
• Prepare Root Cause Analysis (RCA) and Service Improvement Plan (SIP) documentation.
• Coordinate with internal teams to ensure service quality and SLA achievement.
• Support incident handling, service requests, and customer escalations.
• Facilitate troubleshooting activities and service improvement initiatives.
• Prepare reports, presentations, and communication materials for customers.

Only shortlisted candidates who meet the qualifications will be contacted for the next stage of the recruitment process.