Customer Success Analyst: Data-Driven Ops & Automation

ELSA, Corp; Jakarta Pusat; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Remote-first for multiple regions

Hybrid for Indonesia & Vietnam

Free ELSA Premium courses

Job summary

ELSA is seeking a Customer Success Analyst to support B2B operations by combining support, data analysis, and process automation. You will collaborate with CSMs and clients to ensure smooth workflows and scalable processes.

Responsibilities include activations, dashboards, tickets, and reporting, with a focus on CS metrics, engagement trends, and reducing manual work through automation.

Qualifications

• 3+ years in Customer Success Operations, SaaS Operations, or related field.
• Experience with B2B SaaS and with CRM/ticketing tools.
• Strong analytical and dashboard skills for operational data.
• Excellent English communication and proactive automation mindset.

Responsibilities

• Manage B2B customer activation, setup, dashboards, invites, and engagement activities.
• Handle operational and technical requests from B2B client admins and CSMs via ticketing systems.
• Investigate issues, coordinate with internal teams, and ensure timely resolutions.
• Prepare customized reports to support CSMs day-to-day operations.

Skills

Analytical skills

English fluency

Problem solving

Process improvement

Tools

Zendesk

Freshdesk

HubSpot

Salesforce

Job description

ELSA is seeking a Customer Success Analyst to support B2B operations by combining support, data analysis, and process automation. You will collaborate with CSMs and clients to ensure smooth workflows and scalable processes.

Responsibilities include activations, dashboards, tickets, and reporting, with a focus on CS metrics, engagement trends, and reducing manual work through automation.