Customer Services Staff (Front Office)

Pt. Modern Pet Indonesia; Jawa Barat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Marriott International's The St. Regis Jakarta is seeking a friendly Guest Experience Expert to assist guests with check-in/check-out and deliver personalized service throughout their stay.

The role emphasizes moving around the front desk and lobby area, addressing guest requests, and sharing local highlights while maintaining professional appearance and confidentiality in all interactions.

Qualifications

• High school diploma or GED required.
• Excellent communication and guest service skills.
• Ability to stand for long periods and work flexible hours.

Responsibilities

• Assist guests with check-in and check-out and uphold service standards.
• Address guest requests, deliver information about local attractions and dining.
• Maintain confidentiality and professional appearance while supporting smooth front desk operations.

Skills

Guest service

Communication

Education

High school diploma or GED

Job description

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Concierge Agent - The St. Regis Jakarta

Posted 2 days ago

Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued