Customer Service Specialist

one derland enterprise; Provinsi Bali; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

ONE derland Enterprise in Denpasar is seeking a Customer Service Specialist to provide expert advice and personalized study and visa plans for students and parents, and to assist in admissions and scholarship applications. This on-site role requires collaboration with educators and institutions.

The ideal candidate has a Bachelor's or Master's degree, English proficiency (IELTS 6.0), Indonesian fluency, and a proactive, customer-centric mindset; Mandarin is a plus.

Qualifications

• Bachelor/Master's degree, min 1 year experience (fresh graduates welcome).
• English IELTS min 6.0; Bahasa Indonesia 70:30; Mandarin a plus.
• Customer-centric mindset with focus on delivering exceptional service.
• Solid understanding of marketing principles, digital channels and strategies.
• Experience in international marketing or diverse teams is a plus.
• Advanced proficiency in Microsoft Office.
• Strong communication and interpersonal skills.
• Keen to learn and able to work unsupervised.
• Willing to be placed in Denpasar with WFO arrangement.

Responsibilities

• Provide expert advice and personalized educational plans to students and parents - including their visas
• Assist in college and university admissions, scholarships, and career counseling - including their visas
• Stay up-to-date with trends in education and learning methodologies
• Collaborate with educators and institutions to implement innovative academic programs
• Communicate with international/local/third-party companies related to Australia study & visa applications
• Answer online and offline client requests
• Marketing through visits to industry-related third parties
• Enhance social media promotion and marketing strategy
• Handle visa and study requests from clients
• Manage client portfolio through CRM
• Be responsible for various visa applications for clients

Skills

Customer service

Marketing

Communication

CRM

Teamwork

Research

Digital marketing

Microsoft Office

Attention to detail

Unsupervised work

Education

Bachelor/Master's degree

Tools

Microsoft Office Suite

Job description

ONE derland Enterprise is a successful business with extensive commercial interests in Indonesia and Australia. They offer a range of services including education, English language instruction, immigration consultancy, energy solutions, resort development, and recruitment. The company is invested in their people and maintains a goal-driven approach.

Role Description

This is a full-time on-site role for a Customer Service Specialist. The Customer Service Specialist will be responsible for :

• Provide expert advice and personalized educational plans to students and parents - including their visas
• Assist in college and university admissions, scholarship applications, and career counseling - including their visas
• Stay up-to-date with the latest trends in education and learning methodologies
• Collaborate with educators and institutions to implement innovative academic programs
• Make contact with international or local or any third party companies related to Australia study & visa application
• Answer online and offline client requests
• Doing marketing by visiting third parties which are related to the industry
• Enhancing social media promotion and marketing strategy
• Handle visa and study requests from the client
• Manage client portfolio through CRM
• Be responsible for several kinds of visa applications of the client

Inform and advise clients on their study and visa needs

Qualifications

• Bachelor/Master’s degree, with min. 1 year of experience in the related field (fresh graduates are welcome to apply)
• Required language(s): English (with a minimum IELTS score of 6.0), Bahasa Indonesia (70 : 30). Mandarin is a plus point for the candidate and can be prioritized
• Familiar with customer-centric approach with a strong focus on delivering exceptional service and building positive customer relationships
• A solid understanding of marketing principles, strategies, tactics, digital marketing channels, social media platforms, and digital advertising strategies
• Experience in international marketing or working with diverse teams is a plus
• Advanced proficiency in Microsoft Office
• Strong communication and interpersonal skills
• Keen to learn attitude and able to work unsupervised
• A fast learner with good attention to details, good at teamwork, and research-oriented
• Willing to be placed in Denpasar with WFO arrangement