Student Counselor

Golden Gate Education; Makassar; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Golden Gate Education in Makassar seeks a dedicated Student Counselor to guide prospective students and families through overseas education paths, program matching, and the application process.

You will conduct counseling sessions, explain admission requirements, assist with document preparation, and coordinate with internal teams for test prep, visa support, and pre-departure arrangements, while maintaining accurate records and delivering high-quality service.

Qualifications

• Bachelor's degree or higher in a related field.
• Strong counseling and advisory capabilities for study-abroad options.
• Excellent communication and customer-service mindset.

Responsibilities

• Counsel prospective students and families on overseas study options.
• Explain admission requirements and assist with document prep.
• Coordinate with test prep, visa support, and pre-departure teams.
• Maintain accurate student records and respond to inquiries.
• Participate in education fairs, school visits, and outreach events.

Skills

Counseling skills

Interpersonal communication

Customer service

Education systems knowledge

On-site Makassar

Bilingual Indonesian/English

Past student advisory experience

Outreach/event willingness

Office software proficiency

Education

Bachelor's degree in Counseling, Education, Psychology, or Communications

Tools

Office software

Online communication tools

Job description

Company Description

Golden Gate Education is a long-established overseas education consultancy in Indonesia, supporting students and families in achieving their international study goals since 1996. As a One-Stop Education Center, the organization offers comprehensive services, including university consultation and applications, English test preparation, visa processing, accommodation arrangements, and pre-departure guidance. Golden Gate Education partners with hundreds of universities and institutions across major study destinations such as Australia, New Zealand, the United States, Canada, the United Kingdom, and several countries in Europe and Asia. With offices in 10 major Indonesian cities, the team provides accessible, personalized support to students from diverse backgrounds at every stage of their academic journey. Its mission is to help Indonesian students pursue global education with confidence, clarity, and tailored guidance.

Role Description

This is a full-time, on-site Student Counselor role based in Makassar. The Student Counselor will guide prospective students and families through the overseas education process, including study destination selection, university and program matching, and application steps. Daily responsibilities include conducting counseling sessions, explaining admission requirements, assisting with document preparation, and coordinating with internal teams for test preparation, visa support, and pre-departure arrangements. The role also involves maintaining accurate student records, following up with inquiries, providing high-quality customer service, and participating in education fairs, school visits, and promotional events. The Student Counselor will collaborate closely with colleagues to ensure that each student receives clear, ethical, and informed advice aligned with their academic and career goals.

Qualifications

• Counseling skills related to Student Counseling and Career Counseling, with the ability to guide learners in academic and study-abroad decisions.
• Strong interpersonal and Communication skills to engage effectively with students, families, and institutional partners.
• Customer Service orientation with a focus on responsiveness, empathy, and clear information delivery.
• Understanding of Education systems, especially international study pathways and university admission processes.
• Bachelor’s degree in Counseling, Education, Psychology, Communications, or a related field.
• Ability to work on-site in Makassar, manage multiple cases simultaneously, and maintain accurate documentation.
• Proficiency in Bahasa Indonesia and English; additional language skills are an advantage.
• Prior experience in student advisory, education consultancy, or related fields is preferred.
• Comfort with basic office software and online communication tools, and willingness to participate in outreach events and occasional weekend activities.