Customer Service Specialist

ONE derland Enterprise; Denpasar; On-site; IDR 133,920,000 - 178,560,000; Full time

Job summary

ONE derland Enterprise in Bali Denpasar is seeking a Customer Service Specialist to provide expert advice and personalized educational plans to students and parents, including visa support. This full-time, on-site role focuses on delivering outstanding service and building strong client relationships.

You will assist with college admissions, scholarships, career counseling, and visa applications, staying updated on education trends.

Qualifications

• Bachelor's or Master's degree in a related field.
• IELTS 6.0 or equivalent English proficiency.
• Indonesian language at native or fluent level; English required.
• Mandarin is a plus and can be prioritized.
• Experience in customer-centric service with focus on positive relationships.

Responsibilities

• Provide expert advice and personalized educational plans to students and parents, including visas.
• Assist in college admissions, scholarships, and career counseling, including visa applications.
• Stay up-to-date with trends in education and learning methodologies.
• Collaborate with educators and institutions to implement innovative academic programs.
• Engage with international and local partners related to Australia study and visa applications.
• Answer online and offline client requests; manage CRM and client portfolio.

Skills

Customer-centric service

CRM

Digital marketing basics

English communication

Indonesian language

Mandarin (plus)

MS Office

Education

Bachelor's or Master's degree

Tools

MS Office

CRM software

Job description

ONE derland Enterprise is a goal-driven organization with extensive commercial interests in Indonesia and Australia. Our business includes a range of services, such as Education Agent, English School, Immigration Consultancy, energy business, resort development, and a recruitment agency. We prioritize our people and are committed to their growth and success.

Role Description:

• This is a full-time on-site role as a Customer Service Specialist located in Denpasar.
• Provide expert advice and personalized educational plans to students and parents - including their visas
• Assist in college and university admissions, scholarship applications, and career counseling - including their visas
• Stay up-to-date with the latest trends in education and learning methodologies
• Collaborate with educators and institutions to implement innovative academic programs
• Make contact with international or local or any third party companies related to Australia study & visa application
• Answer online and offline client requests
• Doing marketing by visiting third parties which are related to the industry
• Enhancing social media promotion and marketing strategy
• Handle visa and study requests from the client
• Manage client portfolio through CRM
• Be responsible for several kinds of visa applications of the client
• Inform and advise clients on their study and visa needs

Qualifications:

• Bachelor/Master's degree, with min. 1 year of experience in the related field (fresh graduates are welcome to apply)
• Required language(s): English (with a minimum IELTS score of 6.0), Bahasa Indonesia (70 : 30). Mandarin is a plus point for the candidate and can be prioritized
• Familiar with customer-centric approach with a strong focus on delivering exceptional service and building positive customer relationships
• A solid understanding of marketing principles, strategies, tactics, digital marketing channels, social media platforms, and digital advertising strategies
• Experience in international marketing or working with diverse teams is a plus
• Advanced proficiency in Microsoft Office
• Strong communication and interpersonal skills
• Keen to learn attitude and able to work unsupervised
• A fast learner with good attention to details, good at teamwork, and research-oriented
• Willing to be placed in Denpasar with WFO arrangement