Customer Experience Leader: Excellence & Analytics

Mr.Diy Indonesia; Jawa Barat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Mr.Diy Indonesia in Bekasi is seeking an experienced Customer Service Lead to manage and inspire a team of frontline representatives. You will oversee daily operations, set performance standards, and drive high-quality customer interactions to boost satisfaction and loyalty.

The role requires strong leadership, coaching ability, and excellent communication skills, with a track record in customer service management and a passion for developing team members.

Qualifications

• Experience leading a customer service team.
• Strong coaching and mentoring skills.
• Excellent communication abilities.

Responsibilities

• Lead, train, and mentor a team of Customer Service Representatives to ensure high performance and quality service delivery.

Skills

Leadership

Coaching

Communication skills

Customer service management

Job description

Mr.Diy Indonesia in Bekasi is seeking an experienced Customer Service Lead to manage and inspire a team of frontline representatives. You will oversee daily operations, set performance standards, and drive high-quality customer interactions to boost satisfaction and loyalty.

The role requires strong leadership, coaching ability, and excellent communication skills, with a track record in customer service management and a passion for developing team members.