Customer Service Executive

PT. PACIFIC INTERNATIONAL LINES INDONESIA; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. PACIFIC INTERNATIONAL LINES INDONESIA is seeking a Customer Service Executive in Jakarta to support end-to-end container shipping operations, manage bookings, and coordinate with multiple internal teams and overseas partners for smooth export/import shipments with high service quality.

The role requires 2–4 years in shipping or logistics, strong English, and excellent communication and problem-solving abilities.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business.
• 2–4 years’ experience in customer service or operations within shipping or logistics.
• Good understanding of container shipping processes, bookings, and vessel schedules.
• Familiar with booking systems and MS Office.
• Knowledge of export/import operations and special cargo (Reefer/OOG/DG) is an advantage.
• Good command of English, both written and spoken.
• Strong communication, coordination, and problem-solving skills.
• Customer-oriented, detail-focused, and able to work under pressure.

Responsibilities

• Manage end-to-end booking processes from submission to vessel departure.
• Handle customer inquiries via phone and email related to bookings, schedules, rates, cargo status, and service requests.
• Coordinate closely with Sales, Operations, Documentation, Trade, and overseas agents to ensure timely booking release and cargo movement.
• Process and monitor firm bookings, connecting vessel requests, space protection, rollovers, and booking materialization.
• Support special cargo handling (Reefer, OOG, DG), including system input, approvals, and compliance checks.
• Maintain accurate booking data, forecasts, shipment monitoring, and operational reports in internal systems and SharePoint.
• Proactively communicate schedule updates, delays, and service changes to customers.
• Guide and educate customers on booking procedures, schedules, and cargo tracking platforms.
• Assist with customer data maintenance, surcharge setup, COD charge checks, and system administration tasks as required.

Skills

Customer service

Operations coordination

English proficiency

Problem solving

Communication

MS Office

Education

Bachelor’s degree in Logistics, Supply Chain, Business

Tools

Booking systems

MS Office

Job description

Get On Board for a Dynamic and Purposeful Career.

We are looking for a highly motivated and experienced Customer Service Executive to join our Jakarta team. The Customer Service Executive supports end-to-end container shipping operations by managing customer bookings, coordinating across internal teams and external partners, and ensuring smooth execution of export and import shipments with high service quality.

Responsibilities:

Manage and monitor end-to-end booking processes from submission to vessel departure.

Handle customer inquiries via phone and email related to bookings, schedules, rates, cargo status, and service requests.

Coordinate closely with Sales, Operations, Documentation, Trade, and overseas agents to ensure timely booking release and cargo movement.

Process and monitor firm bookings, connecting vessel requests, space protection, rollovers, and booking materialization.

Support special cargo handling (Reefer, OOG, DG), including system input, approvals, and compliance checks.

Maintain accurate booking data, forecasts, shipment monitoring, and operational reports in internal systems and SharePoint.

Proactively communicate schedule updates, delays, and service changes to customers.

Guide and educate customers on booking procedures, schedules, and cargo tracking platforms.

Assist with customer data maintenance, surcharge setup, COD charge checks, and system administration tasks as required.

Requirements:

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.

2–4 years’ experience in customer service or operations within shipping or logistics.

Good understanding of container shipping processes, bookings, and vessel schedules.

Familiar with booking systems and MS Office.

Knowledge of export/import operations and special cargo (Reefer/OOG/DG) is an advantage.

Good command of English, both written and spoken.

Strong communication, coordination, and problem‑solving skills.

Customer‑oriented, detail‑focused, and able to work under pressure.

We offer career to ensure millions of cargoes are transported safely around the world, it is our aim to bridge the gaps across oceans through reliable, efficient and innovative services. As a leading shipping companies in Asia, you will offer to develop your career in shipping from commercial, finance, human resource and operation with global exposure. Pacific International Lines also cultivate global perspective working with different nationalities, languages and cultures."

PIL has developed into a global carrier with a focus on China, Asia, Africa, Middle East, South America and Oceania.

PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of around 100 container and multi-purpose vessels and around 11,000 employees including seafarers.

Building on "Our Promise, Your Satisfaction", PIL strives to forge strong and long-lasting relationship with its customers through value-adding personalised services.

We offer career to ensure millions of cargoes are transported safely around the world, it is our aim to bridge the gaps across oceans through reliable, efficient and innovative services. As a leading shipping companies in Asia, you will offer to develop your career in shipping from commercial, finance, human resource and operation with global exposure. Pacific International Lines also cultivate global perspective working with different nationalities, languages and cultures."

PIL has developed into a global carrier with a focus on China, Asia, Africa, Middle East, South America and Oceania.

PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of around 100 container and multi-purpose vessels and around 11,000 employees including seafarers.

Building on "Our Promise, Your Satisfaction", PIL strives to forge strong and long-lasting relationship with its customers through value-adding personalised services.